Azure Platform Support Engineer

C&F is a technology services company providing innovative solutions in Data Management, Big Data, Advanced Analytics and Compliance. With a highly integrated team of 400+ experts, for over 20 years C&F has been delivering superior engineering and premium operations to Fortune 500 companies, primarily in the Life Science industry.

Azure Platform Support Engineer

Workplace

Warsaw/Remote

Currently We are looking for an Azure Platform Support Engineer to join our cloud engineering & support team. In this role, you will be responsible for ensuring the health, stability, and performance of our Azure-based data and analytics platforms.

You will focus on monitoring, troubleshooting, incident resolution, platform automation, and continuous improvement.

You will be responsible for:

• Monitor the health, performance and capacity of Azure platform components, including Azure Databricks and Azure Data Factory (Pipelines)
• Troubleshoot issues across the Azure ecosystem, ensuring quick resolution and minimal disruption
• Provide operational support for data pipelines, notebooks, ETL/ELT workflows, and CI/CD processes
• Collaborate with Data Engineers, Cloud Architects, and DevOps teams to resolve platform incidents
• Maintain and improve observability using Azure Monitor, Log Analytics, Application Insights, and custom dashboards
• Automate repetitive operational tasks
• Work with Azure DevOps (ADO) for CI/CD, source control, release management and deployment workflows
• Maintain documentation, knowledge base entries, runbooks, and operational procedures
• Run and document RCAs
• Ensure all internal and external customer interactions are handled professionally and with the highest level of service

What you will need:

• Hands-on experience with Microsoft Azure (monitoring, operations, troubleshooting)

• Operational understanding of:

• Azure Databricks (clusters, jobs, notebooks, workspace operations)

• Azure Data Factory Pipelines (monitoring, debugging, triggers, integration runtimes)

• Azure DevOps (ADO) (repositories, pipelines, boards)

• Experience with automation and scripting (preferably using PowerShell, Python, Bash)

• Familiarity with Azure Monitor, Log Analytics, and alerting
• Ownership mindset and a proactive approach to improving platform reliability
• Service-oriented attitude, patience, thoroughness and good attention to detail
• Strong analytical and problem-solving skills
• Excellent command of English

Nice to have:

• Certification in Azure (e.g. Microsoft Azure Fundamentals)
• Familiarity with Power BI and Plotly Dash
• Experience with customer support
• Understanding of ITIL fundamentals and processes
• Experience with ITSM tools (e.g. Jira, ServiceNow)
• Understanding of networking, identity, and security concepts in Azure
• Experience with CI/CD, Infrastructure as Code, and configuration management tools (Terraform, Bicep, ARM templates etc.) is a plus

What we offer:

• You choose your employment type– we're open to both employment contracts and B2B arrangements.
• Learning & development opportunities – after your probation period, you'll have access to a highly flexible and generous English language reimbursement program, along with an individual development budget to use as you see fit.
• Classic benefits like private medical care, a sports card, and a preferential life insurance plan. Plus, our infamous Fruit Tuesdays and a special summer bonus – ice cream.
• A hybrid work setup with plenty of flexibility.Delivery teams work mostly remotely.
• A bunch of non-work activities, including Office Day (a fun-filled day when employees from all over Poland gather at the office), POP UP integrations, various competitions from cooking to photography, and the chance to submit charity causes to our CF4GOOD program, which provides support to those in need.
• A workplace that values peopleand is built on collaboration, not competition. If you're tired of toxic work environments, you'll finally get a chance to breathe. And if you've been lucky with great employers so far, we'll do our best to keep that streak going