Process Excellence Team Lead

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This Position reports to:

Process Excellence & Autobank Manager Your role and responsibilities

In this role, you will have the opportunity to drive quality and standardization in global O2C processes, focusing on cash application and collections harmonization. Act as the global point of contact for process improvements, partnering with teams to ensure consistency and prioritize initiatives. Lead a technical team of CFIN/SAP4Hana Key Users and Process Specialists to address technical and process gaps in collaboration with project and IS teams.

The work model for the role is: hybrid 2 days in the Krakow office

You will be mainly accountable for:

• Leading a functional work team of 8+ Senior Process and Technical Specialists - CFIN/SAP 4 Key Users (JG12) and Process Specialists (JG13) within O2C focused on the accurate, and timely completion of accounting transactions and improvement implementation across the global scope of O2C for cash application and collection covering 54+ countries.
• Engaging with business leaders, O2C Delivery Lead and partners to understand processes, needs, challenges and ensures delivery of solutions, and/or issue resolution during regular process reviews.
• Managing involvement of the Process Excellence Team as Subject Matter Experts (SME) for CFIN and SAP4HANA to assist in curriculum development – including revisions to existing course content and new material creation.
• Delivering service of the Team as 1st level of support for end users technical / process issues, answering questions, enabling/documenting solutions and/or escalating as appropriate.
• Acting as a change agent within the O2C global organization, guiding teams across different locations through the change management process to ensure successful adoption of new processes within cash application and collection.
• Driving innovation by challenging existing processes and exploring new approaches to achieve superior outcomes.
• Fully manage human resource planning & administration, selection, development, and periodic performance review of team members.

Qualifications for the role

• You are highly skilled in SAP4HANA and CFIN, and enjoy working with these tools in the finance and accounting sector.
• You have established skills in analytical thinking, with a passion for understanding complex scenarios and developing creative solutions.
• You possess an enhanced knowledge of MS Office, Power BI, and VBA.
• You are passionate about the O2C (Order to Cash) end-to-end process and have an excellent understanding of it.
• You have a Bachelor's degree in Accounting or Finance.
• You are proficient in business English and have excellent communication skills.
• You are passionate about team handling, delegation, and fostering a collaborative and conflict-resolving approach to stakeholder management.
• Ability to prioritize, multi-task, and handle different initiatives concurrently, while creating a learning atmosphere among team members and leveraging networks within the organization.

Benefits

• Enjoy a stable employment in a company with a long history in innovation and technology
• Collaborate with experienced experts in an international environment
• Seize individual development and training opportunities, from job specific to soft skills
• Private medical care (including offers for family members) and life insurance
• Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program
• Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

More about us About Us – Process Excellence Team

We are the Process Excellence Team, a global group of professionals dedicated to driving continuous improvement, standardization, and sustainable performance across end-to-end processes.

Our mission is to simplify complexity, increase efficiency, and enable scalable growth by combining deep process expertise with data-driven insights, automation, and strong stakeholder collaboration.

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

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