Customer Service Representative

Amway is the world's #1 direct selling company and one of the largest family-owned businesses globally. Since 1959, we've been empowering people with innovative solutions and over 450 premium products in nutrition, beauty, and home care. Sold exclusively through our network of independent distributors and our webshop, our products help millions live healthier, more vibrant lives. With a presence in over 100 countries and $7.4 billion in revenue in 2024, Amway continues to lead the way.

Our top brands? Nutrilite – the world's #1 brand of vitamins and supplements, ARTISTRY – high-performance skincare and beauty, and eSpring – cutting-edge water filtration systems.

What is the purpose of this role?

The Customer Service Representative will interact with Amway Business Owners and Amway customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service.

In our Contact Center Department, we support 27 European markets with the help of people from all over the world, which makes us a truly multinational team.

What you'll do:

• Provides excellent customer service for Amway Business Owners to support them in building a successful Amway business
• Handles enquiries and requests of ABOs, Customers and Prospects via different communication channels in direct conversations and in writing
• Receives, documents, and responds to questions related to products, promotions, orders, invoices, payments, returns, incentives, terms and conditions (by using our knowledge management resources)
• Supports users with online platforms, receiving, documenting and reproducing incidents, and resolving them in close cooperation with Technology department
• Helps ABOs leverage our Sales and Marketing Plan (Core Plan), maximizing the utilization of online resources
• Contributes to projects in various departments outside of regular responsibilities
• Directs unresolved requests and enquiries to further support levels and to other departments
• Protects personal database and applies legal requirements in regard to personal data protection
• Generates innovative ideas and solutions that will improve customer satisfaction and support an environment that embraces continuous improvement to drive customer value
• Assists other team members to leverage and develop their capabilities
• Contributes to Quality Assurance and Training-related tasks outside of regular responsibilities to enable customer service meet our quality standards

What you'll need:

• Availability to work from 9:30 AM to 6:00 PM
• Italian language at C1/C2 level is a must, together with English at minimum B2 level
• Knowledge of an additional European language (min. C1/C2) would be beneficial
• Enthusiastic, communicative people that are willing to support our customers
• Not afraid of facing new challenges or opportunities
• With an enthusiastic approach to teamwork and focus on internal and external customers
• Knowledge of MS Office applications, especially Excel and PowerPoint, is needed
• Previous working experience would be an asset for us
• Consistently meeting or exceeding established quality standards

What you can expect from us:

• Hybrid Work model (3 days from office)
• Private medical care in LuxMed Group
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance
• Additional day off for your Birthday
• Additional two days off per year for voluntary activities of your choice
• Employee discount for high-quality Amway products
• Annual Bonus depending on the yearly company and individual performance
• Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform
• Possibility of growth inside of organization
• International team environment
• Numerous company events and office initiatives
• Family atmosphere with no formal dress code
• Attractive office location in the heart of Krakow (High 5ive, Pawia street)