Business Analyst

3 dni temu

Warszawa, Mazovia, Polska CWT Pełny etat 30 000 zł - 60 000 zł rocznie

We are looking for a Business Analyst with English speaking/writing skills to join Carlson Wagonlit Travel.

Role Summary:

As a Business Analyst, you will deliver technical documentation and participate in process automation initiatives. You will join a dynamic Team supporting the strategic project to integrate CWT's hotel platform with Online Booking Tools.

What we offer:

  • Partial or full work at home
  • Training in travel industry applications
  • Insurance
  • Medical care
  • Lunch card
  • Sport program

Role Profile:

You will have experience with creating technical documentation and process mapping. Travel industry background will be an asset. You will be able to lead assigned tasks with great attention to detail. Great communication skills would also be required.

Position Responsibilities:

Participate in creating and documenting technical solutions

  • Liaise with product owners, product vendors and technical support teams on product integration
  • Identify inputs required from technical support teams
  • Engage subject matters experts as needed
  • Create technical documentation required for technical support teams to implement and support the new products and functionalities

Training

  • Prepare training materials
  • Conduct trainings

 Participate in automation initiatives

  • Create process flows and business requirements required to initiate automation
  • Cooperate with automation experts to deliver automation solutions

Knowledge management within the Team

  • Organize, control and improve documentation

 

Technical skills

Languages

  • English fluent\: written and oral
  • Abilities to deal within a multicultural environment
  • Second language useful (French or German)

Presentation skills

  • Excellent oral and written communication skills

Training skills

  • Computer knowledge
  • Microsoft Visio,
  • Microsoft Word, Excel, PowerPoint
  • Knowledge of automation tools (Excel macros, iMacros, other)
  • Familiarity with online solutions for knowledge and project management (Sharepoint, Rally, iMeet Central, Smartsheet)

Specific skills 

  • Process mapping skills
  • Analytical skills
  • Ability to create technical documents and diagrams
  • Ability to translate business requirements to technical teams
  • Ability to organize and maintain team's documentation
  • Familiarity with Global Distribution Systems (Amadeus, Travelport, Sabre)

 

Education/Experience

Education\: Bachelor Preferred

Experience

  • Proven years of relevant work experience
  • Experience in Travel Industry will be an asset

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