Process Improvement Expert

Warsaw - Mazowieckie - Poland

CBRE Business Services Organisation
(CBRE BSO)
is a part of CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts.

Process Improvement Expert
About The Role
As a CBRE BSO Process Improvement Expert, you will be part of our dynamic team. You will lead Lean initiatives to enhance operational efficiency and drive impactful change. We are looking for passionate professionals with a strong track record in project and change management.

This job is part of the Operational Excellence which is responsible for identify and successfully implement improvements.

This job is designated to support EMEA region with focus on Supporting functions teams (Payroll, Audit, Compliance, Finance). We operate in a hybrid model, with one in-office day on Thursdays (9 AM – 5 PM).

What You'll Do

• Provide ongoing Operational Excellence support to EMEA BSO leadership team and operations.
• Act as a trusted advisor to business leaders in achieving setup goals & targets by displaying thought leadership, identifying opportunities and delivering projects.
• Conduct process mapping, scanning, and deep-dive analysis, including DMAIC projects and documentation reviews.
• Design and deliver trainings for Global and local stakeholders (KAIZEN, LSS, GenAI tools).
• Identify potential quality, service, and productivity improvements throughout the organization to streamline and optimize BSO processes.
• Prepare project documentation as per framework requirements.
• Communicate effectively with all stakeholders on different levels of our organization and display a "Client first" mindset.

What You'll Need

• 6+ years of relevant experience in a Business Excellence, Process Improvement or Project Management role.
• Green Belt/ other relevant certifications.
• Proven experience applying process improvement, change management, Agile, and Lean methodologies.
• Proven track of designing and conducting trainings and workshops – online and on site.
• Fluent in MS Office package including Copilot 365 and other GenAI tools.
• Knowledge about: VBA, Python, RPA, SharePoint, Power Apps.
• Fluent English is required.
• Effective presentation, communication and interpersonal skills.
• Ability to form working relationships at senior level in the organization.
• Excellent collaborative problem-solving skills with an ability to see broader picture.
• Ability to prioritize, set and execute deadlines.
• Self-motivated, execution-oriented, and entrepreneurial, with a creative and solution-driven mindset.

Company Benefits And Perks

• Stable employment conditions

Work based on employment contract in the international company with stable position on the labour market

• Career advancement program

A chance to learn from the best by attending internal courses and taking part in international programs to experience how we work in different places in the world. Additionally, we offer a career coach advisory.

• Workplace Culture

Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station.

• Wellbeing actions

Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups)

• Making a Change in the Word surrounding you

Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach)

• Attractive package of benefits

Private medical healthcare, life insurance, multisport card and MORE

• International Environment

Experience growing in multilingual community where diversity is cherished

Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please include the following statement in your application: " I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)"

As part of our commitment to compliance and ethical business practices, our company has implemented internal reporting procedures in accordance with the Whistleblowers Protection Act of June 14, 2024. Detailed information regarding our internal reporting procedures can be found on our company website

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job

Service line:
Corporate Segment