Global User Experience Designer, Senior Analyst

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Our HR Team are the force for good that bring Reckitt's ambition to life. We work together to ensure the delivery of sustained profitable growth by unleashing the power of our purpose, people and performance. Now is an exciting time to be part of shaping the future of HR, influencing an exciting global organisation, while developing business and functional leadership skills, all at the same time. Whatever your role in our HR community, you'll take ownership of your projects and workstreams. We focus on developing our leaders to spearhead our culture and growth, so you'll be supported and mentored to deliver the right plans to drive business performance - and we'll celebrate the results with you along the way.

We are looking for a Global User Experience Designer, Senior Analystto support the experience design efforts across our global HR Operations Shared Services organization. This individual contributor role is instrumental in helping deliver a consistent, intuitive, and impactful employee experience across HR service lines and digital platforms.

In this role, you will collaborate with global HR, Technology, and Process teams to improve how employees interact with HR services—from onboarding to retirement. You'll contribute to user research, journey mapping, and design initiatives that enhance usability and engagement across our digital HR ecosystem.

This position is ideal for a UX professional with experience in HR transformation or service design, a strong foundation in user-cantered design principles, and a desire to grow in a global, cross-functional environment.

Global UX Design & Experience

• Support rollout of the global UX vision and strategy across HR Shared Services, aligned to enterprise-wide employee experience objectives.
• Serve as the UX design advisory across all HR operational or other Global Business Services service line processes (e.g., Onboarding, Talent Operations, Rewards, Procurement, Finance, etc.).
• Collaborate closely with HR stakeholders, IT, and operations teams to ensure usability and consistency of the global platforms and processes.

Service Design & Journey Innovation

• Support end to end service and experience design across all HR interaction channels (e.g., self-service, live support, chatbot, mobile, knowledge portals).
• Create and update personas, journey maps, and process flows to capture the employee experience.
• Co-lead design sprints and cross-functional workshops with IT, GPOs, and Ops leaders to embed UX from ideation to implementation.

Experience Measurement & Insights

• Continuously evaluate and challenge measurement framework, including CSAT, NPS, adoption, friction indicators, and sentiment analysis.
• Conduct usability tests, surveys, and feedback sessions with employees.
• Analyse data and feedback to identify pain points and recommend improvements to continuously refine user experience.
• Present insights and design proposals to project teams and Reckitt leadership.

Experience Measurement & Reporting

• Support measurement of experience indicators (e.g., CSAT, adoption, friction points).
• Actively participate in the user testing for major platforms (e.g., ServiceNow, SuccessFactors, etc.) to ensure best-in-class usability.
• Collaborate in the preparation of dashboards, reports, and presentations to communicate outcomes.

Communication & Advocacy

• Contribute to development of storytelling and visual content that focuses on UX improvements.
• Help promote design thinking practices across HR projects.

Minimum Qualifications

• 4–6 years of experience in UX, service design, or employee experience roles.
• Experience in a marketing field.
• Hands-on experience with journey mapping, wireframing, prototyping, and usability testing.
• Bachelor's degree in business, Administration, Marketing, Process design, HR, or a related field.

Preferred Skills

• Strong skills in journey mapping, visual design, web design, wireframe, storyboards, user and process flows, site maps, prototyping, usability testing, and software design. (e.g., Illustrator, Figma, Adobe XD, Qualtrics).
• Exposure to HR technology platforms (e.g., ServiceNow, SuccessFactors, Workday etc.).
• Ability to analyse user generated data and connect insights to design recommendations.
• Comfortable presenting work to stakeholders and incorporating feedback.
• Work and collaborate in a global environment, understanding different cultures and navigating through different team perspectives.
• Understand the value creation framework of a share service operating model to the overall organization.

Key Capabilities

• Strong problem-solving and design thinking mindset.
• Clear communicator with growing storytelling skills.
• Collaborative team player who can balance creativity with attention to detail.
• Passionate about improving employee experiences and simplifying digital interactions.

Data and Analytics, HR Process Improvement; Process management; HR Process improvement, Storytelling; Data led storytelling, Digital literacy, HR Data Analsyis; Data management; Employee data management, Solutioning.

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.