Site Reliability Engineer
3 dni temu
Job Description – SRE / Production Support Engineer
Since its founding in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been
Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).
Key Responsibilities:
* Provide *24/7 production support* for enterprise-scale digital banking applications.
* Monitor and maintain application suite including *Java, WebSphere, Tomcat, httpd, and Oracle databases*.
* Support hybrid infrastructure across *on-premise data centers and AWS cloud*.
* Troubleshoot and manage integrations with *IBM appliances* (ISAM, DataPower, MQ).
* Utilize enterprise monitoring and logging platforms (*Dynatrace, ELK/OpenSearch*) to proactively identify and resolve issues.
* Leverage *AWS services* (API Gateway, Lambda, CloudWatch, IAM, CDK) for application support and reliability improvements.
* Manage *incidents and changes* using ITSM tools (*ServiceNow), with expertise in **P1/P2 handling, escalation, and RCA preparation*.
* Trace and resolve issues across *logs, metrics, and distributed traces* in complex distributed systems.
* Deliver *clear documentation*: RCAs, blameless post-mortems, incident reports, and change success/failure analysis.
* Champion *SRE practices* by shifting from reactive monitoring to *proactive reliability engineering*, automation, and continuous improvement.
* Collaborate effectively with cross-functional teams and communicate technical issues to *executive stakeholders*.
Qualifications:
* Proven experience in production support/SRE roles within enterprise-scale environments (preferably financial services).
* Strong technical expertise in *Java applications, middleware, databases, and hybrid cloud*.
* Excellent *problem-solving, communication, and presentation skills*.
* Ability to thrive in a *fast-paced, high-availability environment* with a focus on continuous improvement.
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