Technical Support Specialist

2 tygodni temu


BielskoBiala, Silesia, Polska Tachyon Technologies Pełny etat 40 000 zł - 60 000 zł rocznie

Position:- L2 Technical Support

Location:- Bielsko-Biala, Poland

Type:- On-Site

Duration-: 6 Months

If you are looking for an amazing opportunity with a well-known company with a great reputation like no other, please apply

L2 Technical Support – Break/Fix, Imaging, and Vendor Coordination

Responsibilities:

  • Provide
    break/fix support
    for desktops, laptops, and peripherals
  • Re-image devices
    and reinstall/configure applications as needed
  • Troubleshoot
    Windows OS, hardware, and enterprise applications
  • Coordinate with third-party vendors
    for escalations and hardware replacements
  • Document issues and resolutions in the
    IT service management system (ServiceNow, Remedy, etc.)

Requirements:

  • 6+ Years
    of experience in
    L1/L2 IT support
  • Strong troubleshooting skills for hardware, software, and OS issues
  • Experience in an enterprise IT environment
  • Preferred certifications: CompTIA A+, ITIL Foundation

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