Cloud Engineer

1 dzień temu

Warszawa, Mazovia, Polska Pyramid Consulting, Inc Pełny etat

Hi Folks,

Hope you are doing great. Please take a look at the below role and let me know your interest.

Job title: Cloud Engineer

Location: Warsaw, Poland

Duration: B2b contract (Long-term)

Role type: Remote work with occasional visit to office on a need basis

Job Description

We are seeking an experienced
L3 / Cloud Engineer
to support and oversee complex cloud infrastructure environments with a primary focus on
Microsoft Azure (95%)
and limited workloads on
AWS (5%)
. The role will involve handling
critical L3-level operational issues
, performing advanced troubleshooting, driving root-cause analysis, executing complex changes, and ensuring stable cloud operations. The candidate will collaborate with senior engineers, SMEs, and client stakeholders to maintain high availability, reliability, and performance of cloud platforms.

Key Responsibilities:

  1. L3 On-Call Support (Every Three Weeks)

  2. Handle
    L3-level critical incidents
    related to Azure and AWS environments.

  3. Participate in war rooms and ensure
    war room initiation within 15 minutes
    of a critical issue.

  4. Perform deep-dive troubleshooting, restore services, and provide technical leadership during P1 issues.

  5. L3 operational tasks

  6. Execute and coordinate complex technical activities for:

  7. Change Requests (CHG)
    with cross-functional dependencies.
  8. Problem management
    : RCA creation, permanent fix recommendations, and follow-ups.
  9. Critical incident support (P1/P2)
    , ensuring timely response and resolution.

  10. Optimize day-to-day cloud operations through automation, scripting, and process improvements.

  11. Engineering & Platform Support

  12. Perform
    advanced troubleshooting
    on Azure IaaS, PaaS, storage, networking, and security components.

  13. Contribute to design discussions by providing L3-level technical inputs (not full architecture ownership).
  14. Support cloud maintenance activities such as patching, updates, scaling, and performance tuning.

  15. Implement
    operational best practices
    , monitoring enhancements, and system reliability improvements.

  16. Client & Stakeholder Communication

  17. Act as an
    L3 technical contact
    for critical incidents, complex changes, and platform issues.

  18. Provide clear, concise communication to internal teams, senior engineers, and client representatives.
  19. Collaborate with architecture teams, service owners, and product groups on ongoing improvements.

Required Skills & Experience (Primary Must-Haves):

  • 8–12
    years of experience in cloud engineering or infrastructure operations.
  • Strong hands-on expertise with
    Microsoft Azure
    (IaaS, PaaS, networking, identity, governance).
  • Working knowledge of key
    AWS
    components (EC2, S3, VPC, IAM, etc.).
  • Deep understanding of:
  • Incident, Change, and Problem Management processes (
    ITIL preferred
    )
  • Azure monitoring & diagnostics tools (Azure Monitor, Log Analytics, Alerts)
  • Platform operations, troubleshooting, and optimization
  • Proven experience handling
    L3 escalations
    and war room scenarios.
  • Strong technical documentation and communication skills.

Secondary (Good-to-Have) Checks:

  • Azure Administrator / Engineer certifications (
    AZ-104, AZ-700, AZ-305
    ).
  • AWS Solutions Architect Associate/Professional.
  • Experience with
    IaC
    tools (ARM, Bicep, Terraform).
  • Scripting skills (
    PowerShell / Python
    ).
  • Experience with hybrid cloud and enterprise datacenter environments.

Work Mode:

  • On-call rotation required every
    three weeks
    .
  • May require occasional
    off-hours support
    during critical incidents or major changes.

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