Training LAB Technologist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewMotorola Solutions Global Education is at the forefront of innovative training, designing and delivering technical and end-user training content for the entire MSI solutions/product portfolio. Our training services cater to the educational needs of Motorola Solutions customers, partners, and employees, empowering each group to maximize their efficiency and effectiveness in achieving their business goals.
Job Description

JOB DESCRIPTION We are seeking a highly motivated, technically skilled, and customer-focused individual to join our EMEA Training Team based in Krakow, Poland. This is a joint role where you will split your time between acting as a System Technologist (providing lab and system support) and a Training Instructor (delivering technical courses), ensuring both the training environments and the content delivery are world-class.

KEY RESPONSIBILITIES

Training Delivery & Instruction

• Course Delivery: Deliver technical and end-user training courses, both in-person and virtually, on the MSI solutions/product portfolio, focusing primarily on LMR and Mobile Video products.

• Student Support: Provide technical guidance, answer questions, and facilitate practical lab exercises for students, ensuring an effective learning experience.

• Content Feedback: Work closely with the Curriculum Development team to provide feedback and suggestions for course content, ensuring accuracy and relevance.

Technical Support & Lab Management

• Technical Support & Troubleshooting:

  • Provide expert technical support for a wide range of issues within the OneLE Eco-System, including front-end GUI problems, server-side application issues, database, networking, desktop, simulator, tools, and system failures.

  • Provide critical lab support for all Training deliveries, ensuring all systems are operational before, during, and after courses.

• OneLE Lab Environment:

  • Supports the operation, installation, deployment, maintenance and service of Motorola Solutions Products within the OneLE Eco-System.

• Documentation & Asset Management:

  • Develop and maintain technical and lab workflow documentation.

  • Assist with asset management, including shipping, ordering, and associated logistics for the training environment.

• Testing & Quality Assurance:

  • Implement best practices to ensure the integrity and stability of systems and solutions before they are used for training.

Basic Requirements WHAT YOU WILL NEED TO SUCCEED

• Education: Associates degree in Computer Science or a related field, or equivalent work experience.

• Technical Skills:

  • Training/Instruction Experience: Proven ability to present and explain complex technical concepts effectively to a diverse audience.

  • In-depth installation, configuration, and troubleshooting experience with Windows Servers and clients operating systems.

  • Strong understanding of VMware software and its applications.

  • Knowledge of Windows Domain architecture, integration, and Active Directory.

  • Knowledge of Linux/UNIX systems.

  • Experience with LAN/WAN troubleshooting.

  • Familiarity with Motorola's LMR (mainly DIMETRA) and Mobile Video Product Portfolio.

• Communication & Collaboration:

  • Fluency in English, Polish, and German is required, with excellent written and oral presentation skills in all three.

  • Strong interpersonal communication and problem-solving skills, with a passion for teaching and helping others learn.

  • Ability to handle stressful situations while maintaining professional communication.

• Personal Attributes:

  • Strong sense of ownership and commitment to both customer satisfaction and educational outcomes.

  • Independent, self-sufficient nature with excellent time management and prioritization skills.

  • Strong work ethic, integrity, and organizational skills.

• Nice to Have:

  • Experience in supporting an educational training environment.

  • Relevant industry certifications (e.g., CompTIA, Cisco, Juniper, Certified Technical Trainer).

EXPECTATIONS

This position requires onsite support and training delivery; the expectation is the individual will be based in the Krakow Training Centre. Overseas Travel - Up to 40% (for training delivery or lab support)

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanNoCompanyMotorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

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