Software System Support IRC277355

Description
Our client is a top healthcare device manufacturer from USA and Europe, aimed to innovate and rock the market. The project represents a big system including integration between the embedded device, mobile application, and web services, and because of this, we are focusing a lot on the security aspects of the embedded system. The project is very structured and process driven and it is considered as technical excellence so we are paying huge attention to the technical challenge motivation of our team members.

Requirements

• Ability to communicate technical information effectively
• Strong interpersonal skills to collaborate with cross-functional teams
• Location: Krakow or Szczecin
• Excellent problem-solving skills and the ability to identify and resolve issues effectively
• 1+ year of experience in software testing
• Basic understanding and experience in embedded software testing
• Minimum 1 year of experience in system testing
• 1 year of experience in defect analysis and its RCA using logs
• Experience in tools such as: Citrix, Sharepoint, Jira, Confluence, Salesforce, Spotfire
• Understanding of cloud services
• Understanding microcontroller peripherals such as SPI, I2C, UART and any other peripherals
• Experience working in healthcare or any regulated domain like aviation, pharma etc.

Nice to have:

• Experience working with Insulin pump device or any medical device will be preferred
• Experience in med-tech domain with Class B/C devices

Job responsibilities

• Analyze project documentation and requirements.
• Log triage, investigation of failures in the field, root cause analysis, and participating in solution planning efforts.
• Prepare reports and participate in team status meetings.
• Works as technical customer support agent via Salesforce or program meetings
• Acts as liaison between post market and internal teams
• Identify, report, and track product defects until resolution, discovered during testing or user usage, and provide updates on issue status during management meetings
• Communicate with customers on status calls and discuss technical aspects of working scope.

What we offer

Culture of caring.
At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development.
We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work.
GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility.
We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way

High-trust organization.
We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.