Onboarding Specialist

About AI Acquisition

AI Acquisition is the global category leader in AI service-provider enablement. Operating globally, with the US as its primary market, our hybrid Platform-as-a-Service (PaaS) and AI marketplace model has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale.

We combine proprietary AI orchestration tools with enterprise-grade SaaS infrastructure, delivering immediate value to agencies and SMBs worldwide.

We're transforming how entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. Positioned at the forefront of the $1.3 trillion AI revolution, we empower members to earn $500+ per hour with streamlined AI-powered systems.

Through our AI Agency Incubator, AI Accelerator, and AI Launchpad, we provide the systems, training, and support needed for rapid success.

Hear from Our Leaders

• Jordan Lee, Co-Founder & Chairman, shares insights about the business: Watch here
• Matthew Jones, CEO, discusses his career progression and personal growth since joining AI Acquisition: Watch here

Why Join AI Acquisition?

• You'll join a fast-scaling, innovation-driven environment where agility, ownership, and excellence are core values. We operate with the speed of a high-growth company while supporting a global community of agency owners and business leaders who rely on AI-driven systems to scale.
• If you want to directly contribute to revenue growth and operate in a performance-driven culture, this is the ideal place for you.
• This is not just a job — it's an opportunity to accelerate your career while working with leaders shaping the future of AI-powered entrepreneurship.

The Role

We are looking for a high-performing Onboarding Specialist to conduct 1:1 onboarding calls with new clients, guide them through the first steps of launching their AI business, and ensure they have the clarity, direction, and momentum needed to succeed.

This role blends communication, coaching, light sales psychology (without selling), and expert guidance. You will follow a structured onboarding roadmap, gather information, build rapport, and walk clients through niche selection, offer creation, business setup, and the 90-day roadmap using our internal tools and AI platform.

You will be the client's first real touchpoint after enrollment, so confidence, clarity, emotional intelligence, and structured call execution are essential.

This is a full-time, remote role (minimum 8 hours/day).

What You'll Do1. Lead Structured 1:1 Onboarding Calls

• Follow a proven onboarding script and flow to guide clients through the first 60–90 minutes of their journey.
• Build rapport, understand motivations, and extract relevant background information.
• Use our Niche Finder AI tool to select and validate the client's niche.
• Help clients choose their offer using the AI platform and market demand indicators.
• Select a business name, domain, and setup prerequisites.
• Explain the 90-day roadmap clearly and confidently.

2. Provide Clarity, Direction & Momentum

• Ensure every client leaves onboarding with certainty on:
  • Their niche
  • Their offer
  • Their business name & domain
  • Their roadmap for the first 7–90 days
• Support clients in removing confusion or hesitation by reinforcing confidence and clarity.

3. Use Internal Tools to Complete the Setup

• Handle niche, offer, and business name setup using our internal AI platform.
• Document insights, background, and decisions in the platform.
• Brief internal teams about branding, website setup, and campaign preparation.

4. Maintain High Communication Quality

• Communicate with professionalism, warmth, and clarity.
• Guide clients confidently through the onboarding toolkit and required decisions.
• Handle beginner-level objections, uncertainty, and confusion.

5. Coordinate With Support Teams

• Ensure post-onboarding handover is clear and complete.
• Flag complex cases to senior CS or Special Ops when needed.
• Schedule follow-up onboarding touchpoints.

Requirements
Must-Have

• 2–4+ years in Customer Success, Client Onboarding, Coaching, or Account Management.
• Strong communication skills with excellent spoken English.
• High EQ and the ability to build trust quickly.
• Ability to follow structured scripts while maintaining natural delivery.
• Comfortable guiding clients through decisions and providing clear direction.
• Tech-savvy; able to navigate multiple platforms during live calls.
• Confident presenting or speaking on Zoom.

Preferred

• Experience in SaaS, AI, digital marketing, consulting, or startup environments.
• Experience onboarding clients into subscription or coaching programs.
• Familiarity with AI tools, automation, or CRM systems.

Benefits

• Competitive compensation
• 100% remote
• High-impact role with direct client-facing responsibilities
• Opportunities for career advancement

Why Join Us

• Be part of a fast-scaling AI company transforming how entrepreneurs build businesses.
• High-volume exposure to motivated founders from around the world.
• Remote flexibility — work from anywhere with reliable internet.
• Professional growth in communication, AI-driven workflows, and business strategy.
• Direct impact on client success during the most critical stage of their journey.

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