Client Onboarding Analyst

6 dni temu

Warszawa, Mazovia, Polska Adecco Pełny etat 42 150 zł - 58 720 zł rocznie

We're currently looking for specialists for the position of
Client Onboarding Analyst.

If you're interested, please take a look at the job offer below.

What can we offer?

  • B2B Contract or Temp Contract
  • Work mode: Hybrid in Warsaw (3 days per week from office)
  • Salary: Up to 105 PLN net+VAT/h (B2B) / Up to PLN gross/month (Temp)
  • Project in
    the
    banking
    sector

Requirements:

  • 2-3 years of experience in documentation review, account maintenance or relevant experience in financial institutions.
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
  • Proficient in Microsoft Office Applications. Exposure to Client interaction.
  • Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).
  • Bachelor's/University degree or equivalent experience.

Responsibilities:

  • Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills.
  • Focuses on timely and accurate delivery of all account maintenance functions, as well as delivering superior customer service and resolution of customer issues. Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
  • Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
  • Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
  • Understands client requirements and implement them correctly, ensure adequate support to new customer requirements and initiatives.
  • Monitors customer satisfaction and service level and drive process changes, providing innovative solutions to clients.
  • Has the ability to operate with a limited level of direct supervision, and can exercise independence of judgement and autonomy.
  • Maintains a strong culture of risk and controls in the team through various processes and check points.

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