Head of Platforms

We are looking for an experienced
Head of Platforms (Web & App)
for our client – a leading retail company undergoing digital transformation. This role leads the digital experience across website and app, ensuring both platforms remain stable, scalable, and continuously improved. It defines the digital roadmap, elevates UX and content, and coordinates cross‑functional squads to enhance customer journeys in several markets.

The position balances day‑to‑day operational excellence with major platform upgrades, partnering with IT, Data, Marketing, and Product teams to ensure web and app capabilities evolve in line with the company's multi‑channel strategy.

Job description:

• Platform Strategy & Roadmap: Own the end-to-end digital platform strategy, aligning with loyalty, CRM, analytics, trading, marketing, and retail priorities. Set long-term direction for web, app, CMS, and catalogue platforms to ensure scalability, unified experiences, and standardized processes across all markets.
• Operational Leadership (BAU): Oversee daily platform performance, uptime, release cadence, and catalogue accuracy while driving operational discipline through SLAs, QA frameworks, and governance. Continuously optimize CMS workflows and content speed-to-market for efficiency and reliability.
• Delivery & Transformation: Lead cross-functional squads across mobile, web, catalogue, and integrations, ensuring effective planning and dependency management with loyalty, data, and CRM teams. Oversee integration of loyalty features, couponing engines, CRM triggers, and personalization modules across platforms.
• Architecture, Standards & Governance: Embed standards for product data, UX, accessibility, compliance, and data protection across all markets. Govern change through release communication, deployment guidance, training, and documentation while maintaining architecture requirements and performance KPIs.
• Budget & Vendor Management: Forecast platform capacity and budget needs to support scalable growth. Oversee vendor performance and contractual commitments across partners while controlling spending and ensuring strong commercial discipline.

Requirements:

• Education & Certificates: Masters/Bachelor's in Digital Business, Information Systems, Computer Science, Business Administration, or related discipline preferred but not essential. Certifications in Product Management, Agile/Scrum, or GA4 are advantageous.
• Product & Platform Leadership: Proven leadership across mobile, web, CMS, and digital ecosystems, translating business needs into technical plans. Experienced in directing large, multi-disciplinary product teams and digital squads.
• Technical Expertise: Strong grasp of digital architecture, catalogue/PIM structures, and content pipelines. Skilled in leading platform launches and re-platforming across multiple European markets.
• Programme & Delivery Excellence: Expertise in managing cross-functional programmes spanning loyalty, CRM, marketing, and operations. Governance-focused with experience in SLAs, QA, testing, release management, compliance, and vendor oversight.
• Leadership & Cross-Functional Influence: Ability to build and scale teams in UX, content, and product delivery while aligning senior stakeholders. High operational discipline with a proactive approach to risk, performance tracking, and continuous improvement.
• Language Skills: Polish & English is a must

Offer:

• Work in a leading retail organization trusted across Europe
• Competitive salary, career growth, and comprehensive benefits
• Discounts on company products
• Continuous learning through training, courses, and webinars
• Opportunities to improve language skills and collaborate internationally
• Loyalty rewards, including jubilee awards, extra days off, and special discounts
• A supportive, knowledge‑sharing work culture