Renewal & CRM Manager

Location:
Warsaw
(preferred). The role can also be based in
Prague
or
Budapest
.

This is a hybrid position (2–3 days/week in the office).

Please note: we are hiring for one position only.

About the Role

At Netrisk Group, over 80% of our revenues are powered by recurring SaaS business. As we continue to scale across six countries, we are looking for a
CRM Group Lead
to define and drive our group-wide customer relationship and renewal strategy.

This is a
strategic leadership role
with direct impact on growth and profitability: you will shape how we engage, retain, and grow our customer base across markets, building a best-in-class CRM ecosystem. Your mission:

• Maximize customer lifetime value
• Strengthen renewals and retention
• Unlock cross-sell and upsell potential
• Re-engage and reactivate dormant customers

If you are passionate about designing CRM strategies that move beyond campaigns into holistic, data-driven customer lifecycle management — and if you thrive in an international, digital-first environment — we'd love to hear from you.

This role does not include direct team management. Instead, you will work with experts across six countries who are connected to the position through a dotted-line structure.

Key Responsibilities

Strategic CRM Leadership

• Develop and execute a
  group-wide CRM strategy
  that aligns with Netrisk's growth ambitions and revenue goals.
• Define customer lifecycle frameworks and implement data-driven personalization at scale.
• Shape the evolution of CRM maturity across six countries, creating
  consistency, scalability, and innovation
  .

Renewal & Retention Excellence

• Lead the
  renewal lifecycle strategy
  across markets, embedding proactive retention mechanisms and minimizing churn.
• Use behavioral, transactional, and predictive analytics to
  forecast risk and drive proactive customer engagement
  .

Customer Value Growth

• Drive
  upsell, cross-sell, and multi-product adoption
  through personalized journeys and advanced segmentation.
• Champion
  customer reactivation
  strategies that maximize win-back potential.

Partnership & Ecosystem Influence

• Act as the
  strategic voice with insurance partners
  , driving alignment on renewals, customer ownership, and data strategies.
• Influence partner collaboration models to ensure CRM data and initiatives unlock full commercial value.

Data, Analytics & Profitability

• Lead CRM
  P&L impact assessments
  , ensuring initiatives deliver measurable ROI.
• Build a robust testing, measurement, and reporting culture that drives continuous improvement.

International Center of Excellence

• Establish Netrisk's CRM function as a
  center of excellence
  , equipping local teams with frameworks, playbooks, and technology.
• Champion knowledge sharing, training, and adoption of best practices across markets.

Requirements

• 5+ years of CRM leadership experience
  in SaaS, e-commerce, or digital-first environments; insurance and/or management consulting experience is a plus.
• Proven success in shaping
  strategic CRM roadmaps
  and delivering measurable impact on renewals, retention, and customer lifetime value.
• Expertise with
  CRM and marketing automation platforms
  ; strong grasp of data, segmentation, and personalization at scale.
• Strong analytical and commercial mindset; confident with
  P&L thinking and ROI measurement
  .
• Excellent cross-functional and international stakeholder management skills.
• Experience in post-merger integrations, CRM synergies between markets, and regional CRM roles experience a plus.
• Fluency in English; CEE languages are an advantage.

Why Join Us?

This is not just a CRM operations role — it's an opportunity to
define how a fast-growing international group thinks about customer engagement, renewals, and long-term value
. You'll work at the intersection of strategy, technology, and customer experience, shaping the foundation for sustainable growth in a business where retention is everything.

Ready to lead the future of CRM at Netrisk? Apply now.