Sales Support Specialist

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit

Our Opening and Your Responsibilities

As a
Sales Support Specialist
you will be responsible for supporting sales activities of MT products, systems & solutions to direct customers and providing support to the Field Sales Representatives and end-users within the market in Poland and other MEC countries.

A strong
technical background
is essential to succeed in this role, as it requires the ability to deeply understand and learn about our technical products and services, provide effective technical support, and configure tailored solutions to customer needs.

Your responsibilities

• Provide high quality service for incoming calls, emails and requests from customers and prospects related to leads, quotes or orders,
• Qualify and manage leads, ensuring they are entered into the CRM system accurately,
• Create, follow up, revise and close selected quotes,
• Support sales activities for an assigned group of Field Sales Representatives by providing product inquiries, offer generation, order review, order status updates and problem resolution,
• Plan visits for Field Sales Representatives,
• Provide technical support for ongoing projects based on available documentation,
• Select and configure appropriate solutions tailored to customer requirements,
• Prepare tender documentation,
• Manage all business-related activities using SAP CRM system,
• Participate in the organizing trade fairs, seminars, industry conferences,
• Collaborate with the Shared Business Center to resolve issues and support proper information workflow,
• Supporting OMS/SCM team locally.

What You Need to Succeed

• A technical background with ability and acumen to learn about our products and/or services,
• High School Diploma/Bachelor's/Master's Degree preferably in Engineering, Science or equivalent related education,
• Min. 2 years of any combination of customer service, sales, call center or related experience,
• Very good communication skills (verbal and written),
• Customer focus and commercial skills,
• Results-oriented with strong interpersonal skills and influencing ability,
• Understanding of the sales process with basic project management skills,
• Very good command of Polish and good command of English, both oral and written
  .

Our Offer to You

• Stable working conditions based on employment contract (umowa o pracę);
• Yearly Bonus depending on
• business and individual performance;
• Festive benefits paid in April and December;
• Flexible working hours in hybrid work model (3 days at the office per week);
• Professional sales and products' oriented training plans supporting individual career development;
• A diverse and inclusive workplace,
• Medicover medical care with basic dental package,
• Possibility to extend medical care to the Damian Medical Center,
• Possibility to extend medical care to family members,
• Life insurance with possible extension for your family members,
• Festive benefits paid in April and December,
• Medicover sport card,
• Language courses,
• Wellbeing activities*
• Fruity Wednesdays,
• Cultural events for employees and families,
• Space for your initiatives, charity & CSR actions,
• Discounts for meals and beauty products at the our Business Park.

*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile

We are offering challenging and varied projects which will encourage your entrepreneurial spirit. You will be part of a high qualified team, in an international environment, with good working relationships and development possibilities.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our
Equal Employment Opportunity Policy
.