Customer Service Specialist with Czech/Slovak
2 tygodni temu
Numer referencyjny: CS/CZSK/MAS
lokalizacja
małopolskie / Kraków
kategoria
Customer Service Advisor SSC / BPO
Responsibilities:- Handle customer inquiries via phone and email, ensuring a high standard of service.
- Analyze reported issues, troubleshoot effectively, and deliver accurate, timely solutions.
- Build and nurture long-term relationships with customers through professional and empathetic communication.
- Cooperate closely with internal teams to ensure smooth and efficient case resolution.
- Maintain detailed and accurate records of customer interactions and actions taken.
- Identify recurring challenges and actively contribute to process optimization and knowledge base enhancements.
- Advanced proficiency in English and Czech, with strong verbal and written communication skills.
- Excellent interpersonal skills and a customer-focused mindset.
- At least 2 years of experience in an international contact center environment.
- Solid knowledge of Excel and other Microsoft Office applications.
- Strong analytical and problem-solving skills, with the ability to work independently and prioritize tasks effectively.
- A proactive attitude, adaptability to change, and a genuine commitment to delivering outstanding customer experiences.
- A strong well-being culture, including private medical care, life insurance, and access to a sports card.
- Additional mental health and well-being support programs, along with educational initiatives focused on work-life balance.
- Extensive learning and development opportunities, featuring over 70 training paths and certification programs (e.g., GenAI, Excel, Business Analysis, Project Management).
- Free access to leading online learning platforms and language training resources.
- A flexible hybrid working model, combining modern office spaces with fully equipped home office solutions.
- Long-term stability within a company recognized for its supportive culture, employee development, and high workplace standards.
-
Kraków, Lesser Poland ARCHE consulting Pełny etatLokalizacja Polska/małopolskie/KrakówKategoria Customer Service Advisor SSC / BPOPoziom Mid / RegularJęzyki czeski, słowackiObowiązkiHandle customer inquiries via phone and email, ensuring a high standard of service.Analyze reported issues, troubleshoot effectively, and deliver accurate, timely solutions.Build and nurture long-term relationships with...
-
Customer Support Associate with Czech or Slovak
2 tygodni temu
Kraków, Lesser Poland TP Pełny etatIn this role you will play a crucial role in delivering high-quality customer service through email and phone channel to our high-profile Client, who specialize in internet-based searching and video sharing platforms. Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel...
-
Customer Service Specialist with Czech/Slovak
2 tygodni temu
Kraków, Lesser Poland ARCHE Consulting Pełny etatResponsibilities:Handle customer inquiries via phone and email, ensuring a high standard of service.Analyze reported issues, troubleshoot effectively, and deliver accurate, timely solutions.Build and nurture long-term relationships with customers through professional and empathetic communication.Cooperate closely with internal teams to ensure smooth and...
-
AR Specialist with Slovak/Czech language
5 dni temu
Kraków, Lesser Poland OPmobility Pełny etatHungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolutionOPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules,...
-
AR Specialist with Slovak/Czech language
2 tygodni temu
Kraków, Lesser Poland OPmobility Pełny etatHungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolutionOPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules,...
-
Customer Support Specialist with Czech
1 tydzień temu
Kraków, Lesser Poland AUTENTI sp. z o.o. Pełny etatWe are looking for a Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services.At Autenti, great customer support is built on communication, empathy and active listening. These skills allow us to turn even complex situations into positive customer experiences.What we expect from you...
-
Customer Support Specialist with Czech
5 dni temu
Kraków, Lesser Poland Autenti Pełny etatCompany DescriptionWe are looking for a Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services.At Autenti, great customer support is built on communication, empathy and active listening. These skills allow us to turn even complex situations into positive customer experiences.Job...
-
Customer Support Specialist with Czech
2 tygodni temu
Kraków, Lesser Poland AUTENTI Sp. z o.o. Pełny etatCompany Description We are looking for a Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services.At Autenti, great customer support is built on communication, empathy and active listening. These skills allow us to turn even complex situations into positive customer experiences. Job...
-
Subject Matter Expert with Czech and Slovak
5 dni temu
Kraków, Lesser Poland Uber Pełny etatAbout The RoleAs SME you will play a critical role in ensuring operational excellence, customer experience stability, and high-quality issue resolution. You will act as a central operational point for data insights, ticket monitoring, content translation, and cross-functional coordination, helping the team to stay ahead of trends and escalations.You will...
-
Subject Matter Expert with Czech and Slovak
2 tygodni temu
Kraków, Lesser Poland Uber Pełny etatAbout the RoleAs SME you will play a critical role in ensuring operational excellence, customer experience stability, and high-quality issue resolution. You will act as a central operational point for data insights, ticket monitoring, content translation, and cross-functional coordination, helping the team to stay ahead of trends and escalations.You will...
