Customer Service Representative with Swedish
5 dni temu
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.
Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized three years in a row.
Full-time job opportunity
Location: Warsaw (hybrid)
The (Senior) Customer Service Representative with Swedish is a key contact for complex customer needs, providing expert support and ensuring high levels of satisfaction and loyalty. This role also involves mentoring junior team members, improving service processes, and helping manage overall customer service performance.
Key Responsibilities:
Resolve escalated or complex customer issues with professionalism.
Mentor and train entry-level Customer Service Representatives.
Identify and support improvements in service processes.
Help monitor service quality and team performance.
Build and maintain strong customer relationships.
Qualifications:
Proficiency in Swedish and English is a must.
3-5 years of experience in customer service or a similar areas, including senior or lead roles.
Excellent communication and problem-solving skills.
Experience with CRM tools and service platforms (SAP and Salesforce preferred).
High school diploma required; additional education a plus.
Benefits:
Private medical care by Lux-MED
Life insurance and Travel insurance
Employee retirement plan (PPE) after trial period
Sports card (Multisport) - partially employer-funded
Employee Assistance Program for Employees and Families
Company Social Fund (occasional perks like vouchers or holiday co-financing)
How to Apply:
Interested? Send us your CV. We look forward to reviewing your application and will reach out if there's a match to arrange a brief exploratory call. All candidates must be eligible to work in the EU area.
Solenis is proud to be an employer that gives equal consideration to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.
At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.
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