Customer Care Specialist with Italian

17 godzin temu


Warszawa, Mazovia, Polska FRISTA Pełny etat

Your Responsibilities

  • Serve as the first point of contact via phone, email, and ticketing
  • Support both internal and external customers across all channels
  • Provide timely and professional responses to customer inquiries
  • Supporting stores in their periodic tasks (e.g., with inventory)
  • Resolve non-standard customer service issues
  • Offer back-office support to other departments
  • Coordinate solutions across departments
  • Collaborate with internal and external partners

Our Requirements

  • Proficiency in Italian and/or French (minimum C1) and English (minimum B2)
  • Willingness to learn and develop new skills
  • Basic computer literacy
  • Ability to work effectively in a fast-paced environment
  • Flexibility to work in shifts, including 8-hour shifts and occasional Saturdays (1–2 times per month)
  • Availability for remote or hybrid work from our office in Warsaw

What We Offer

  • Growth and Development: We offer a structured internal training program covering language courses, soft and hard skills, and a clear career path within the team
  • Multisport Card & Private Healthcare (Luxmed): For employees with an employment contract, we provide access to a Multisport card and private medical care to support your health and wellbeing
  • Employee Referral Program: We appreciate your involvement in helping us grow the team and reward successful referrals
  • Flexibility: We do our best to adapt your schedule to your personal needs and commitments, offering flexibility in work planning
  • Start-Up Atmosphere: Enjoy a dynamic work culture with regular team-building activities and a friendly, inclusive environment


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