Customer Expert with German and English

4 dni temu

Poznań, Greater Poland TP Pełny etat

We are creating a space on a well-known platform in social media - we receive reports, react and act We are looking for people who want to have a real impact on how the Internet looks. We support our client via e-mail, phone and chat.

Your tasks:

  • Responding in real time to platform users' inquiries regarding LIVE streaming in terms of reported abuses and appeals of decisions made.
  • Receiving user requests and resolving them in accordance with established platform standards.
  • Collaborating in an international environment.
  • Cooperation in a 24/7 shift format - day, night, weekend shifts - schedule determined according to your needs

Our expectations:

  • Fluent knowledge of German (min. C1) and very good knowledge of English (min. B2).
  • Willingness to provide shift assignments from Monday to Sunday in 24/7 shift system (e.g. 3 weekend days, 3-4 night shifts, the rest of schedule will be a mix of morning and afternoon shifts).
  • Availability for a minimum 140 hours and 2 weekends per month.
  • Ability to work in a team and a sense of responsibility.
  • Good organization of own tasks and attention to details.
  • Willingness to cooperate fully from the office in the city centre of Poznań.

We offer:

  • Employment on a contract of mandate and a rate of 49 PLN gross/hour.
  • Flexible schedule tailored to your needs.
  • Comprehensive and fully paid start-up training (9 working days from 9 to 5) and nesting (2 weeks after the training period).
  • Access to the MyBenefit platform, where you can take advantage of private medical care, sports card. You can also exchange points for discounts on shopping, movie tickets, food delivery, travel or many other services
  • Opportunity to grow in the social media industry - you will become an expert
  • Opportunity to grow within the structure of the organization.
  • Friendly atmosphere and a modern office in the centre of Poznań.

Recruitment process:

  • Initial phone interview – we want to get to know you better
  • English and German verification – spoken and written.
  • Online interview with recruitment representative and Team Manager – during the meeting we'll ask you some questions, take an online speed typing test and tell you more about how the project works on a daily basis.
  • You will receive a call within 2 days after the interview – we contact candidates regardless of the final decision.

Sound like something for you?

Apply and create social media with us

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