Technical Customer Consultant

Job Description
Technical Customer Consultant

This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Day-to-
Day Responsibilities

• Technically and operationally support internal customer care teams and external Partners during the implementation phase of key accounts.
• Act as a key expert for external needs analysis and provide solutions to our customers and partners.
• Provide training to clients on platform features and Ingenico ePayments products.
• Provide technical and operational support to key account merchants post-implementation, or where required, if unable to resolve issues within the normal support process.
• Investigate ongoing or new incoming incidents if assigned to you by your manager.
• Ensure continuity of our merchant business by responding quickly and taking the correct measurements.

Activities Breakdown

• Analysis of current legacy integration and Payment methods scope
• Functional mapping with the new Direct API
• Proactively identify eligible Merchants to migrate to the new Direct Integration Layer and contact them.
• Coach Merchants or Integrators on the differences between Legacy and Direct, e.g., API calls, SDKs, Payment statuses, Error Codes,
• Configuration (When required), e.g., Hosted Checkout with 3DS configuration, Fraud, Payment Methods
• Validate end-to-end Merchant testing.

Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Preferably 1-2 years of working experience in a similar position/environment.
• Excellent knowledge of English, Dutch, and/or French
• Very good relational and communication skills (both written & spoken)
• Critical mindset & problem solving
• Eye for details & accuracy
• Close interaction with other departments (Sales, Marketing, Development, etc.).
• Good relationship-building and interpersonal skills that allow for easy adaptation to different interlocutors
• Thoughtful and attentive understanding of the needs of the clients
• You strive for excellent customer service
• Good knowledge and general computer culture ("geek" profile)
• Know what is an API, REST architecture, and be comfortable with Postman or an equivalent tool
• Know how to read/write JSON
• Front-end knowledge (HTML/ CSS / JS)
• Knowledge of SQL (fairly basic, doing selects and joins in SSMS)
• Have already worked with logging tools (Kibana, Splunk, or equivalent)

Perks & Benefits
At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

**Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.**
Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).