Delivery Manager

Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

• Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
• Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients' individual needs.
• Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
• Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Flexible and hybrid work:

• Flexible working hours.
• Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.

Attractive financial benefits:

• A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
• Generous referral bonuses, offering up to PLN6,000 for referring specialists.

Professional development and team support:

• Ongoing guidance from a dedicated Team Manager for each employee.
• Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

• Dedicated team-building budget for online and on-site team events.
• Opportunities to participate in charitable initiatives and local sports programs.
• A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

We are looking for a Delivery Manager to join our team at Inetum Polska. The person in this position will be responsible for building and maintaining long-term relationships with clients, managing projects and supporting the sales of our IT products and services.

• Deliver projects and services in accordance with agreed contract terms and SLAs.
• Build and maintain strong client relationships (meetings, regular calls, reporting).
• Ensure profitability of projects within the assigned portfolio.
• Prepare and update annual client budgets.
• Launch new projects, including:
  • Assembling teams according to client requirements.
  • Onboarding new employees to the project.
  • Organizing work environment and access rights.
• Report service quality in line with client requirements.
• Identify new needs and opportunities for business growth.
• Collaborate with the sales department on technical and commercial proposals.
• Provide timely reporting.

• 2–4 years of experience in a similar role within the IT industry (e.g., Project Manager, Business Analyst, Key Account Manager).
• Excellent command of English, both spoken and written.
• Ability to build long-term business relationships.
• Knowledge of sales and negotiation techniques.
• Experience in risk and financial management of projects.
• High personal culture and strong communication skills.
• Good knowledge of MS Office suite.

• Nice to have:

• Higher education in technical or economic fields.
• Knowledge of IT technologies and services.
• Familiarity with IT products and solutions.
• Ability to plan and coordinate team work.
• Strong analytical skills.
• Industry certifications (ITIL, Prince2, PMP, Agile/Scrum).
• Knowledge of project management tools (Jira, Confluence, MS Project).

Hybrid work: 2 days per week from the office - Warsaw/Lublin/Katowice