Quality Administrator

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

We are an international engineering company providing services in the field of technical consulting, design, and investment project management. Our GDC Poland is made of skilled experts and professionals that support local and international projects from offices located in Krakow and Warsaw. They cover the following markets

• Advanced Facilities
• Water&Environment
• Transportation
• Energy&Power
• Cities&Places
• Digital

By working together in international teams and with different perspectives, we gain the experience that is our collective strength. In Jacobs, every day is a chance to make the world a better place - let's design your career with us

The
Quality Administrator
will support the Delivery Excellence Team in delivering effective quality management through development of systems, processes, procedures, training, assurance/control measures, customer feedback mechanisms, corrective and preventive action, assessment and audit, measurement and analysis, and continual improvement. The role will operate across our portfolio of Transportation projects and requires a significant attention to detail.

Your Responsibilities

• Work closely with General Managers, Design Managers, DTLs, Framework Support Managers (including the Framework Quality Manager) and clients to ensure smooth collaboration.

• Manage quality issues by

• Investigating root causes,

• Creating and implementing corrective action plans,

• Embedding lessons learned across projects within agreed timelines.

• Support monthly submissions by

• Collecting information for the client's Collaborative Performance Framework (CPF) and Skills Development Framework (SDF) commitments,

• Uploading data to the client portal on time,

• Recording and sharing updates with management as part of review and approval processes.

• Prepare monthly quality reports for the central region and organize quarterly quality meetings between the client's Quality Team and senior management.

• Liaise with Client Quality Managers every two weeks to ensure expectations are met and communication remains clear.
• Identify opportunities to improve processes and capture lessons learned, working with DTLs to include these in design manuals and technical procedures.
• Maintain accurate documentation and records in systems such as ProjectWise, SharePoint, Intelex, and National Highways' SharePoint.
• Support the Competency/Induction App by coordinating with GIS to ensure access to induction documents.

We offer

• Full-time employment contract
• The possibility to work in the office or in a hybrid model (2 days a week in the office, the rest from home)
• Flexible working hours (we start between
• "Short Fridays" (Monday – Thursday 8.5h, Friday 6h)
• Membership in Jacobs social networks (Women's network, One World, PRISM, Careers Network, Collectively, SpeakUp and others) and participation in initiatives related to their activities
• Benefits package (LuxMed medical package, additional life insurance, multisport card co-financing, My Benefit cafeteria system, psychological care)
• Language courses (English, German, Polish)
• Holiday allowance ("wczasy pod gruszą")

Here's what you'll need

• Bachelor's degree in Architecture, Engineering, Construction Management, Business Administration, or related technical/quality discipline
• Minimum 2 years of experience in design quality, quality systems, document control, or business process management
• Advanced English (B2+), strong verbal and written communication
• Understanding of ISO standards and project delivery processes
• Skilled in data management, filing, records control, and accurate information processing
• Proficient in MS Office (Word, Excel, PowerPoint), Teams, SharePoint
• Familiarity with Power BI, Microsoft Forms, and interest in automation/app development (e.g. Power Apps) would be a strong asset
• Excellent interpersonal skills, ability to work in multi-disciplinary, international teams and interact at all levels
• Highly organized, detail-oriented, and accurate
• Strong problem-solving skills root cause analysis, error correction, process improvement
• Ability to manage multiple priorities under time pressure, effective planning and time management

Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.