Services Engineer, Technical Support

2 dni temu

Gdynia, Pomerania, Polska Adtran Pełny etat

Welcome

Our Growth is Creating Great Opportunities

Our team is expanding, and we want to hire the most talented people we can.   Continued success depends on it  Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you

Thanks for your interest in working on our team

Principle duties and essential functions

As a member of ADTRAN TSS Team (Technical Support Services – TAC2), you will bring broad technical expertise across ADTRAN products and technologies, while building strong relationships with our customers and gaining deep insight into their networks. Working closely with PSS Team (Product Support Services – TAC3) and R&D (Research and Development), you will guide customers through troubleshooting and recovery processes to resolve and prevent network issues. This role operates within a friendly 24/7/365 shift system.

Other tasks and responsibilities

  • Provide engineering-level technical support via phone and email to ADTRAN customers and partners

  • Share knowledge through coaching, internal training, and regular contributions to the Knowledge Base

  • Administer and maintain support-related equipment, applications, and tools

  • Participate in and potentially lead customer-facing activities

Knowledge, skills, and experience desired

  • Strong understanding of network protocols (TCP/IP, QoS, Ethernet) especially routing and switching

  • Good knowledge of telecom timing and synchronization standards (IEEE 1588, NTP, SyncE, GNSS/GPS)

  • Experience with Linux/Unix environments

  • Familiarity with network management (SNMP, NETCONF, REST) and troubleshooting tools e.g., Wireshark

  • Excellent written and spoken English skills are essential

  • Background in remote technical support within a telecom environment

  • Hands-on experience with installation, commissioning, testing, and maintenance of telecom equipment

  • Strong team players, eager to learn and build positive relationships with customers

  • Preferred educational background: technical university degree in telecommunications, electronics or informatics

  • Certifications (e.g., CCNA/CCNP, JNCIA/JNCIS, vendor-specific) are welcome and considered as an advantage

Note: All new hires will receive comprehensive technical, job-specific, and language training.
We welcome both experienced telecommunications engineers and recent university graduates. Prior telecom industry experience is a plus during the recruitment process.

Compensation & Benefits

  • Competitive salary and stable employment based on a full-time contract

  • Additional vacation days: 1 extra day for all employees, and another after 10 years of service

  • Hybrid work model (3 days/week in the Gdynia office)

  • English lessons during working hours

  • Internal training programs tailored to your development needs

  • Paid employee referral program

  • Multisport Card

  • Private healthcare with Medicover (extended package for employees and optional coverage for family members)

  • 3% employer contribution to PPK (Employee Capital Plans)

  • Access to sports activities and events.

  • Modern office with a fully equipped gym and playroom, conveniently located near SKM/PKM stations

  • And of course… Popcorn Fridays :)

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