Digital Selling Operations Specialist

About the Role

We are looking for a Digital Selling Operations Specialist who will own the setup, readiness, and continuous improvement of our digital selling tools. This role is critical in ensuring that our B2B platforms are not only running smoothly, but are fully optimized to meet commercial needs. You'll be the connector between sales, product, IT, and operations - ensuring tools are adopted, enhanced, and delivering measurable value.

This is a role for someone who loves detail and process, but also has the commercial mindset to ask: "How does this help sales and customers sell better?" By observing real usage, gathering feedback, and shaping enhancements, you'll help us move from today's tools to tomorrow's digital selling experience.

Key Responsibilities

CTC Process & Systems Readiness

• Ensure 100% alignment to new seasonal CTC milestones across Digital Selling Ops Team and tool readiness

• Own the end-to-end ClickUp setup: map, track, and manage all CTC activities as the day-to-day management tool

• Lead cadenced status check-ins to keep cross-functional partners aligned

• Drive BCOM and YourXX set up and tested by deadlines, dependent on upstream system readiness

• Document learnings to drive improvements for future seasons

• Support with seasonal retrospectives with Digital Selling, Ops, Product and Sales teams to identify wins, misses, and future improvements

• Implement process improvements to enhance efficiency, reduce manual work & reduce set up time within the Operations Team

Sales Enablement: Driving Tool Usage & Adoption

• Develop a full end-to-end view of the sales and customer journey through digital selling tools

• Drive a deep understanding of how tools are used by sales teams and customers, with a focus on increasing adoption and value creation

• Translate insights directly into future enhancements and commercial use cases

• Analyse usage patterns to uncover adoption gaps and define strategies to boost engagement and ROI

• Assess whether sales and customers are fully leveraging available features; identify manual workarounds and develop strategies to eliminate them

• Lead process improvement initiatives that increase adoption, reduce friction, and maximize satisfaction with BCOM and YourXX

• Provide report-outs to highlight tool performance, adoption, challenges, and improvements

• Conduct regular competitor analysis to benchmark against industry standards and uncover innovations

• Use insights to shape strategy and maintain a competitive edge in digital selling

Product Partnership & Roadmap Delivery

• Build strong partnerships with Product, IT, and Commercial to align tool development with business needs

• Act as the liaison between product development and stakeholders, ensuring active feedback loops

• Participate in enhancement discovery, UAT, and roadmap prioritization to ensure enhancements are fit-for-purpose and commercially relevant

• Track enhancements from MVP through to Sales MVP, define commercial readiness criteria, coordinate testing, and validate business impact before full rollout

• Maintain visibility and clarity around the enhancement pipeline by communicating roadmaps and upcoming features in a structured and digestible way to sales teams: what's coming, why it matters, and how to prepare

Training, Feature Rollouts & Use Case Development

• Translate new features into clear commercial use cases, showing how enhancements drive results

• Deliver training programs that not only educate, but inspire commercial users on the value of tools & the features

• Plan and manage rollouts of new features with strong communication and adoption support

• Consolidate sales team feedback on tool usage and desired features; feed directly into the product roadmap

System Monitoring & Issue Resolution

• Proactively monitor and maintain digital selling systems to ensure stability and readiness

• Identify, troubleshoot, and resolve technical issues promptly to minimize downtime

• Partner with IT and development teams to escalate and resolve complex technical problems

What We're Looking For

• Experience working with digital tools in a sales, operations, or product environment

• Strong troubleshooting skills and ability to work with IT and technical teams

• Excellent communication and stakeholder management skills

• Analytical mindset with ability to translate data into actionable strategies

• Experience in training delivery and change management is a plus

• Knowledge of digital selling, B2B platforms, or eCommerce tools preferred

LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.

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