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Technical Support Engineer

6 godzin temu

Kraków, Lesser Poland Motorola Solutions Pełny etat

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview
Motorola Solutions Video Security & Access Control division is hiring a Technical Support Specialist for its industry-leading, disruptive Cloud Video platforms.

Join the team to provide exceptional technical support for Motorola Solutions cloud software and hardware (including CCTV, access control, and networking products) to global customers.

Job Description
Key responsibilities:

  • Troubleshoot and resolve complex hardware and software issues over the phone, live-chat, and email, using remote sessions and diagnostic tools.
  • Maintain deep product knowledge across a quickly evolving product line.
  • Document all customer and technical information concisely in a case management system.
  • Prioritize tasks effectively to manage incoming contacts and existing cases.
  • Occasionally provide after-hours/weekend support on call.

Basic Requirements
Essential skills & requirements:

  • Strong problem-solving and analytical skills with a proven ability to diagnose and replicate technical issues (including reviewing basic logs and network data).
  • Fluency in English (written and oral) with excellent communication skills to explain complex technical problems clearly to all customers.
  • Working knowledge of TCP/IP networking concepts, operating systems, software, and hardware installation/troubleshooting.
  • Self-starter who can work independently and is dedicated to continuous technical learning.
  • Ability to manage pressure and customer expectations while troubleshooting critical issues.

Nice to haves:

  • Experience in Video Security, Access Control, Cloud Software, or enterprise hardware support.
  • Relevant Degree/Diploma (e.g., Computer Science) or Technical Certifications (CCNA, CompTIA A+, etc.).
  • Experience with CRM systems.

Preferable:

  • Some relevant technical experience in any of the following business areas - Video Security, Analytics, Access Control, Telecommunication, Video Conferencing, Cloud software or Enterprise hardware support

We offer:

  • Flexible working hours
  • Hybrid mode
  • Comfortable working conditions (high class offices, parking space)
  • Competitive salary package
  • Strong team-oriented culture
  • Contract of employment
  • Private medical & dental coverage
  • Life insurance
  • Multisport or MyBenefit vouchers
  • 1000 PLN for spectacles
  • Employee Pension Plan (PPE)
  • Trainings and broad development opportunities
  • Volleyball field and grill place next to the office
  • Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.
  • Access to wellness facilities and integration events
  • Motorola Solutions is supporting CSR activities and encourages employees to participate

Travel Requirements
Under 10%

Relocation Provided
None

Position Type
Experienced

Referral Payment Plan
No

Company
Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.