Enterprise Cloud Support Manager

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Nurture the atlassian culture in the team, fulfilling the Values, Role and Team expectations through:

• Attract, Develop, and Retain talent

• Deliver results through Teamwork

• Role Model and exemplify Atlassian's core values.

• Multi-channel Support Proficiency - Effectively managing Support

• Engineers supporting various platforms including email, live chat, community, ensuring a consistent and high-quality support experience.

• Oversee Performance Management and Recognition initiatives.

• Provide coaching on complex issues and handle escalated customer situations as needed to drive positive outcome.

• Manage the day-to-day operational aspects of your team.

• Mentor the team on their growth plan, career progression, and succession planning to foster professional development.

• Position and support your team to succeed by maintaining focus on the fundamentals (caseload and backlog management, Throughput and Resolution) and removing roadblocks.

• Equip your team for success by ensuring readiness in technical and soft skills, training requirements, and industry standards.

• Build connections and foster collaborations within other Atlassian teams to bolster team performance and effectiveness, and improve customer experience.

• Contribute to and help drive Product, Technology and Process improvements.

Customer Focus

• Business Insight

• Change Management & Adaptability

• Collaborative Spirit

• Effective Remote Leadership

Qualifications & Experience:

• Fluent English proficiency.

• Bachelor's degree in Computer Science, Information Technology, or related field preferred;

• 7+ years in operational excellence and delivery management.

• 5 years of experience in people management, with direct responsibility of at least two annual performance review cycles.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

274,500 PLN - 358,375 PLN annually

This role may also be eligible for benefits, bonuses, commissions, and equity.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit