German Customer Support Specialist in Lublin

1 tydzień temu

Lublin, Lubelskie, Polska Cross Border Talents Pełny etat 20 000 zł - 25 000 zł rocznie


Take Your Career to the Next Level

We're looking for a dynamic and customer-oriented Customer Support Specialist to join our forward-thinking team. If you thrive in fast-paced environments, enjoy helping others, and have a friendly, adaptable approach, this role is perfect for you

Role Overview:

As a Customer Support Specialist, you will be the first point of contact for customers, handling inquiries across phone, chat, email, and social media. You'll assist with account management, technical support, and financial matters, playing a key role in enhancing customer satisfaction and improving processes.

Key Responsibilities:

  • Provide top-tier support via phone, chat, email, and social media
  • Assist with account setup, verification, logins, financial transactions, and technical concerns
  • Offer expert guidance, particularly to clients in the sports sector
  • Address customer inquiries, feedback, and concerns with efficiency and professionalism
  • Build strong client relationships through clear and effective communication
  • Uphold company policies while ensuring a seamless customer experience
  • Identify opportunities for process enhancements to improve overall service quality

Requirements:

  • Fluent in German (C1/C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Polish Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Attractive Salary: Competitive compensation that values your skills
  • Performance Bonus: Recognizing your achievements
  • Meal Allowance: Covering your daily meals
  • Health & Life Insurance: Comprehensive protection for your well-being
  • Onsite Work: Engage and grow in a collaborative office environment

Eager to advance in your customer support career? Apply now—we're excited to connect with you


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