Junior Frontend Support Engineer

Job Title

Amadeus is the leading technology provider to the travel industry and is present in 190+ countries around the world. Our innovative solutions power every part of a traveler's journey, from airlines to search engines, travel agencies to hotels, the world's top travel brands rely on Amadeus to help create exceptional traveler experiences.

Istanbul is one of our strategic engineering hub locations, hosting business units from across the Amadeus ecosystem and working with multinational teams from around the world to shape and create the future of travel.

As a Junior Frontend Support Engineer at Amadeus, you will be responsible for the implementation, management, and optimization of digital analytics solutions across internal systems. You will collaborate with various internal teams, such as marketing, product development, and engineering, to ensure the successful setup and operation of analytics tools, primarily focusing on Google Analytics 4. You will also implement third-party tags as requested by internal stakeholders, ensuring that all tagging adheres to the company's data collection standards.

Key Responsibilities:

· Collaboration:

o Work closely with internal teams (marketing, product development, engineering) to address pixel/tag implementation requests efficiently using internal tools like the Keystone Javascript library.

o Support the overall web analytics strategy by helping to structure measurement frameworks, define KPIs, and deliver insightful analysis for decision-making.

o Translate business needs into technical requirements, providing inputs on testing strategies, configuration, and deployment.

o Implement third-party tags (e.g., marketing, social media, affiliates) as requested by internal teams, ensuring that these implementations align with the company's data collection and analytics standards.

o Apply and maintain tagging standards by developing and optimizing interactions with tools such as Google Analytics 4 and Google Tag Manager.

o Evaluate and recommend the latest data tracking technologies to support business initiatives and maintain leadership in analytics best practices.

· Operations:

o Identify and troubleshoot data quality issues, working to resolve them and enhance the overall resilience of the analytics infrastructure.

o Ensure proper data collection and tracking setups across web and mobile platforms, ensuring high data quality for all stakeholders.

· Innovation:

o Explore new analytics platforms (e.g., Adobe Analytics, Matomo, Contentsquare, Hotjar, MS Clarity) and propose ways to integrate them into the company's analytics ecosystem to improve product offerings.

o Design and build automated reporting dashboards using tools like Google Looker Studio or other data visualization platforms, enabling stakeholders to access actionable insights.

o Propose and execute multivariate testing plans, setting up experiments within optimization platforms to improve product performance.

Qualifications:

• Bachelor's or master's degree in computer science, Information Technology, or a related field, or equivalent practical experience.

• Experience in software development or digital analytics, with a focus on web development, analytics design, and implementation.

• Hands-on experience with Google Analytics 4; familiarity with Adobe Analytics is a plus.

• Experience working with Google Tag Manager; knowledge of other tag management systems such as Adobe Launch or Tealium is beneficial.

• Proficiency in HTML, JavaScript, and modern frontend libraries or frameworks; experience with TypeScript, , or Angular is a plus.

• Familiarity with version control systems such as Git (Global Information Tracker) and Agile methodologies like Scrum or Kanban.

• Ability to use browser debugging tools (e.g., console, network, storage, cookies) and understanding of traffic acquisition methods (e.g., UTM parameters) and cookie consent mechanisms.

• Demonstrated ability to troubleshoot and resolve analytics tracking issues.

• Clear communication skills for collaborating with cross-functional teams on technical topics.

• Experience with multivariate testing and experimentation to support product optimization.

• Experience building and maintaining dashboards using visualization tools such as Google Looker Studio or Qlik.

What can we offer you?

A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose. 

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. 

A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. 

A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits. 

A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best. 

A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. 

A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees. 

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.