Customer Relationship Manager

6 dni temu

Valencia Spain Warsaw Poland Medier Pełny etat 80 000 € - 120 000 € rocznie

Medier isn't just a marketing agency—we're creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don't just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You're in.


We are looking for experienced CRM professionals to join our growing team at different seniority levels — from CRM Manager to CRM Head. This is a unique opportunity to influence customer engagement strategy on a global scale and build best-in-class CRM processes across multiple products.

All the roles are on-site in Warsaw, or Valencia.
We will be happy to relocate you

Key Responsibilities

  • Define, implement, and continuously optimize CRM strategy across all communication channels (Email, SMS, push notifications, in-app, and onsite messaging).
  • Own the customer lifecycle, ensuring effective onboarding, engagement, retention, reactivation, and churn prevention.
  • Plan, execute, and evaluate CRM campaigns with a strong focus on personalization, segmentation, and measurable impact on ROI.
  • Collaborate with cross-functional teams (content, design, product, analytics) to ensure campaigns are creative, data-driven, and aligned with business objectives.
  • Monitor, analyze, and report on CRM KPIs such as CLV, retention, conversion, and churn; translate insights into actionable improvements.
  • Ensure compliance with data privacy regulations and responsible gaming practices.
  • Depending on seniority:
    • CRM Manager – execute and optimize campaigns within the defined strategy.
    • Lead CRM – take ownership of strategy development, testing new mechanics, and mentoring team members.
    • Head of CRM – define global CRM vision, manage budgets and tools, build and lead a high-performing CRM team.

Requirements

  • 3+ years of CRM experience within iGaming or Betting.
  • Proven track record of managing CRM campaigns end-to-end, with measurable business impact.
  • Hands-on experience with leading CRM platforms (Braze, Optimove, Salesforce, or similar).
  • Strong analytical skills, including segmentation, A/B testing, and campaign performance optimization.
  • Excellent project management, communication, and collaboration skills.
  • Fluent in English (additional languages are a plus).
  • Proactive, adaptable, and comfortable working in a fast-paced, international environment.
*Location of the position depends on the Department and Seniority:
Operationals - Valencia
Executives, Coordinators - Warsaw and Limassol
CRM Managers\Heads - Limassol

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