Technical Support Engineer

As a Technical Support Engineer, you will work closely with our sales team and key partners—including installers, wholesalers, and distributors—to provide expert product recommendations, resolve technical issues, and deliver engaging training sessions. Your role will be central to ensuring customer satisfaction and supporting the success of our product portfolio.

On a day-to-day basis, you will handle technical queries across the Resideo product range, deliver product training to partners, contribute to the creation of technical documentation and support warranty claims.

We are looking for a Technical Support Engineer with a strong engineering background and proven experience in technical product support. Fluency in Polish and proficiency in English within a technical environment are essential, along with excellent problem-solving skills and a customer-focused approach.

JOB DUTIES:

• Collaborate with the sales team to identify and propose the most effective technical solutions for customer projects
• Assist wholesalers and partners in selecting the appropriate products for new installations and developments
• Deliver regular technical and system training sessions for wholesalers, partners, customers, and sales team members
• Act as a link between product management and sales by sharing technical case studies and introducing new system solutions
• Manage and update the e-catalogue, application guides, and installation manuals
• Proofread and, when needed, translate technical and commercial materials such as videos, operating guides, installation instructions, technical specifications, websites, smartphone apps, and marketing leaflets
• Supervise and monitor Resideo' s contracted service companies
• Prepare maintenance and commissioning procedures and guidelines for service companies
• Follow up on quality issues and report findings to quality engineers and product managers
• Provide technical support to installers and wholesalers via phone and email
  Analyse and report frequently asked technical questions related to trade products.

YOU MUST HAVE:

• Proven experience in product technical support
• Strong background or relevant qualification in engineering
• Fluency in Polish and advanced English within a technical environment
• Strong computer literacy, including advanced skills in MS Word, Excel, PowerPoint, and Outlook
  Excellent verbal and written communion skills

WE VALUE:

• Experience with HVAC products
• Familiarity with the specification process, or exposure to specification software such as Instalsoft or Sancom
• Strong understanding of customer needs and the ability to provide cost-effective, practical technical solutions
  Prior experience delivering product training

WHAT'S IN IT FOR YOU:

• Excellent training and onboarding programme
• Hybrid working model
• Life Insurance
• Accidental Death & Disability Insurance
• Health Insurance
• Multisport Card
  Employee Capital Plan

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at .

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.