Hosting Service Owner

The Hosting Service Owner is responsible for the management and operation of the global Cloud and Server estate within Global Business Services, Infrastructure Operations team. This is a global role delivering a managed hosting operations in line with business needs. The role reports to the Head of IT Infrastructure and will work closely with the other Service Owners across Global Business Services.

As part of a global organisation there is a 24 hour a day operation therefore there is a need to be flexible and able to work out of hours as an escalation point. International travel may be required.

The purpose of the Hosting Service Owner role is to ensure as an operationally excellent and cost effective service that me

Location:
Kraków (hybrid working model). Warsaw or Tarnowo Podgórne/Poznań may also be the required SLAs is delivered to the business.

Principle Accountabilities

• Vendor & Supplier Management
  – Build strategic relationships, oversee contracts, ensure SLA compliance, and drive continual improvement
• Team Oversight
  – Manage team and coordinate with IT Infrastructure and Operations
• Service Performance & Reliability
  – Ensure hosting services meet SLA targets, availability, capacity, and disaster recovery requirements.
• Financial Control
  – Maintain budgets, forecast operational expenditure, and drive cost savings while ensuring stability.
• Governance & Compliance
  – Lead ITIL processes, attend change boards, enforce technical governance, and align with IT policies.
• Technology Optimization
  – Consolidate and rationalize technologies/services, govern Cloud & Server estate, and support smooth transitions to IT Operations.

Skills and Experience Required

• Strong background in
  IT Operations
  , Cloud & Server Architecture, and FinOps/Cloud technology roadmaps
• Proven
  budget management
  skills with commercial awareness and ability to drive cost efficiency
• Excellent
  people leadership
  , managing global teams across multiple locations
• Effective
  stakeholder management
  with strong communication, influence, and relationship‑building skills
• High‑level
  analytical ability
  to translate technical detail into clear service language
• Degree‑educated (IT, Engineering, Business, Economics or equivalent) and fluent in English, with readiness for international travel

What We Offer
In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs
Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us
We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.  Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we're fully committed to creating and maintaining an environment that celebrates and respects difference.

As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.