German Speaking Banking Customer Care
1 dzień temu
German-Speaking Banking Customer Care Specialist | Poland (Szczecin)
German Speaker | Banking Customer Care Specialist | Poland
Kats Recruitment Connecting Finance Talent with Opportunities.
We are looking for a German-speaking specialist to join a major European financial-services centre in Poland. This role focuses on providing high-quality customer care to German-market clients across banking and digital-finance products.
Answer inbound customer queries in German (phone and email).
- Support clients with banking matters such as accounts, payments, card issues, online banking and verification steps.
- Guide customers through procedures, provide clear explanations and ensure full resolution.
Maintain accurate documentation of each interaction in internal systems.
- Follow security, compliance and quality standards with full attention to detail.
Work in rotating shifts between 07:30 - 22:00, Monday-Sunday.
Fluent German (C1) and good English communication skills.
Interest in banking, payments, cards or financial services.
Strong customer-service mindset, patience and professionalism.
- Great communication skills and ability to handle sensitive financial information responsibly.
Valid EU work permit employment is based in Poland.
Full-time employment contract.
- 4-week onboarding training + continuous support from a dedicated Buddy.
- Hybrid model: after training you can work remotely up to approx. 3 weeks per month.
- Benefits package: private medical care, life insurance, MultiSport card, MyBenefit monthly budget.
Career growth opportunities within a large international organisation.
Modern office environment in Szczecin with a multicultural team.
Full support from Kats Recruitment throughout the entire process.
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