IT Incident Manager

Job Req Number:  99388

Time Type: Full Time

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Your responsibilities:

•    Coordinate end-to-end incident management to ensure timely resolution and minimal disruption

•    Define and maintain incident management processes and best practices

•    Assess incident severity, prioritize actions, and allocate resources

•    Communicate status and resolution plans to stakeholders

•    Conduct post-incident reviews and implement preventive measures

•    Act as central contact for incident escalations and communications

•    Collaborate with cross-functional teams for effective resolution

•    Maintain accurate documentation and knowledge base

•    Analyze trends to prevent recurring issues and drive improvements

•    Lead continuous improvement and automation initiatives

Our requirements:

•    Bachelor's degree in Computer Science, IT, or related field

•    3–5 years of experience in IT service management, preferably in incident management

•    Strong knowledge of IT systems, networks, and infrastructure

•    Good understanding of CMDB

•    Experience with ServiceNow and monitoring tools (SCOM, SolarWinds)

•    Excellent problem-solving, leadership, and communication skills

•    Ability to work under pressure in a dynamic environment

•    Willingness to work on a 24/7 shift schedule, including weekends and holidays

•    Office presence at least 3 times per week

•    ITIL Foundation certification preferred; advanced ITIL a plus

•    Additional certifications (CompTIA, Network+, Security+, CISSP) beneficial

What we offer:

•    Employment based on an employment contract, along with a comprehensive benefits package 

•    Training and development programs, as well as access to an e-learning platform 

•    Onboarding program with the support of a dedicated Buddy 

•    Participation in an annual, company-wide integration event 

•    A work environment based on Scandinavian organizational culture 

•    Opportunities for growth through our internal program 

Benefits:

•    Sharing the costs of sports activities 

•    Private medical care 

•    Sharing the costs of foreign language classes 

•    Sharing the costs of professional training & courses 

•    Life insurance 

•    Integration events 

•    Corporate gym 

•    Corporate sports team 

•    Coffee / tea 

•    Parking space for employees 

•    Extra social benefits 

•    Holiday funds 

•    Christmas gifts 

•    Employee referral program 

•    Charity initiatives 

•    Bicycle parking 

•    Modern and ergonomic office 

•    Yoga in the office 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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