Customer Care Expert with GERMAN

1 dzień temu

Warszawa, Mazovia, Polska WiPjobs Recruitment Pełny etat


Our client a leading web development platform dedicated to empowering individuals and businesses to create visually stunning websites effortlessly. As they continue to expand their global reach, they are looking for a Customer Care Expert with German to join their dynamic team in Warsaw.

What duties will help you grow?
  • Provide technical solutions and support on products via various communication channels (e.g., email, phone, chat);
  • Maintain accurate and up-to-date records of customer interactions and feedback;
  • Address customer inquiries, troubleshoot issues, and resolve concerns promptly and effectively;
  • Analyze user behavior, content suitability, and relevance to determine their effect on user satisfaction;
  • Collaborate closely with cross-functional teams to ensure seamless issue resolution and customer satisfaction;
  • Influence the way users are supported and improve it to make sure users experience is the best possible;
  • Work with all other departments and product teams, and liaise with them about users needs;
  • Proactively identify opportunities to enhance the customer experience and share insights with the team.
What do you need to start?
  • Fluency in German (C1/C2 level) is essential;
  • Proficiency in English (C1 level) to effectively communicate with the international team;
  • Approximately 1 year of experience in any customer-related role, such as shop assistant, waiter, bartender, or customer support, demonstrating a strong commitment to customer satisfaction;
  • Customer-oriented mindset with a passion for delivering exceptional service;
  • Excellent verbal and written communication skills;
  • Exceptional listening and questioning skills;
  • Ability to multitask in a very fast-paced environment;
  • Enthusiasm for continuous learning and adapting to new technologies and processes;
  • A valid Polish residence permit, Polish visa, or EU citizenship is required.
What have we prepared for you?

A lot of benefits:

  • Permanent contract with an attractive salary;
  • Private Medical care;
  • Hybrid working scheme (4 days on-site from the Warsaw office and 1 day remotely.);
  • Career and growth opportunities in a solid and structured company;
  • Multinational environment;
  • Professional initial and development training.

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