Segment Analytics Manager

Job Description:

The Segment Analytics Manager supports a 9,000+ user base by resolving Power BI related queries and ensuring the accuracy and effectiveness of reporting solutions. As part of the FinTech Insights & Reporting team, it collaborates with stakeholders to optimize tools, manage projects, and provide frameworks for strategic decision-making. The role is essential to Mars' digital transformation journey, addressing IT issues and ensuring Power BI delivers reliable, actionable insights for the business.

What are we looking for?

• Bachelor's degree in Finance, Computer Science, Information Technology or a related discipline.
• Minimum 3- 5 years of experience in business intelligence, analytics, or data-related role, with a strong background in reporting, data analysis, and strategy development.
• Proficiency with Data Visualization tools (i.e. Power BI) is preferred, including experience in creating and managing reports, dashboards, and troubleshooting data visualization and performance issues, along with basic understanding of Data Analytics platforms (i.e. Databricks).
• Proficiency in SQL is preferred for querying and wrangling data to ensure accurate and efficient report generation.
• Strong understanding of financial statements and consolidation systems required, including system architectural design, master data and business acumen.
• Excellent communication skills in Dutch, both written and spoken.
• Proficient In Microsoft Office Suite, particularly Excel and PowerPoint.
• Experience with project/change management processes.
• Familiarity of ERP systems and how they integrate with reporting tools.

What will be your key responsibilities?

• Power BI Support and Troubleshooting: Serve as first level support for Power BI BPS users, addressing functional and technical inquiries (i.e. reporting issues, bugs, access requests, reopenings, and restatement related requests, etc.). Identify root causes of data discrepancies or report failures, providing clear solutions or workarounds.  Escalate complex issues as necessary to Product Owners or Development team, as required. Ensure Service NOW tickets are logged, and inquiries are resolved within a timely manner (SLAs). Monitor status of ongoing issues, ensuring that resolution timelines are communicated clearly to users.  Regularly monitor performance and data accuracy to proactively identify potential issues before they impact users. Monitor validation rules during period close.  Perform E2E financial ecosystem data analysis and drive root cause resolution, as required.
• Training and Knowledge Sharing – Conduct training sessions to help end-users effectively utilize Power BI reports and maximize their business value. Create and maintain training resources, user guides, FAQs and e-learning content. Share best practices through various channels, including live Q&As, one-on-one sessions, and group trainings.
• Projects & Cross-Functional Collaboration– Assist in projects and collaborate with business users to continuously enhance reporting solutions, ensuring the Power BI tools align with evolving business needs. Work closely with teams (e.g., FinTech, FP&A, MGSF, Controllership, Supply, Demand, Master Data, and Digital Tech) to maintain data accuracy, resolve tech issues, and implement enhancements to Power BI solutions. Actively seek user feedback and collaborate to iterate on reporting solutions to ensure they continue to meet evolving business needs.
• Business Value Enablement & Process Optimization: Act as a strategic partner for the reporting team, overseeing ongoing operations and change management (intake) processes. Leverage finance technology expertise to architect strategic digital transformation initiatives.
• Governance & Security – Manage and resolve user access-related queries, ensuring proper permission levels are set. Perform semi-annual access reviews, adhering to security and governance policies.
• Continuous Learning & Innovation: Stay current with emerging technologies and practices, fostering a mindset of continuous improvement.  

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

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