Technical Service Manager

7 dni temu

Astara Poland Astara Pełny etat 40 000 zł - 80 000 zł rocznie

THE ROLE:

The Technical Service Manager ensures effective management of technical support and warranty processes within the Astara service network to maintain high customer satisfaction, uphold brand reputation, and achieve organizational objectives.

MAIN FUNCTIONS/RESPONSIBILITIES:

Strategic Support and Business Development

  • Participate actively in the implementation of the product strategy for the subordinate model range to ensure competitiveness on the market whilst ensuring the overall foreseen margin contribution.
  • Analyze market trends and competitive landscape to adapt actions to changing market conditions and provide all stakeholders with relevant information about product performance
  • Analyse customer profiles based on Salesforce data and lead information to identify best practices and potential areas for improvement
  • Ensure compliance with local laws and industry regulations and Astara standards and support program changes to secure company business objectives and plans
  • Collaborate actively on process optimization & synergies cross brand.
  • He/she is aware of the ecosystem concerning green mobility and alternative drivetrains and shares pro-actively this knowledge within the organization.

Warranty repair process management

  • Ensure all warranty and repair work is carried out according to manufacturer and company standards, aligned with OEM regulations.
  • Support dealer network on correct warranty procedures.
  • Verify and authorize warranty claims.
  • Ensure settlement of warranty repairs.
  • Ensure smooth operation of warranty parts audit, return on the manufacturer's request, and scrap process.
  • Prepare relevant warranty KPIs for dealers.
  • Perform regular audits of warranty processes at dealers.
  • Establish warranty roundtable to facilitate information and experiences exchange between warranty support and dealer staff.

Service Recall Campaign:

  • Implement recall technical campaigns to the dealer network.
  • Support statutory notification requirement to authorities (UOKiK, TDT) of safety recall campaigns/technical actions.
  • Monitor fulfilment rates of recall campaigns/technical actions.

Supervision over market situation

  • Verify local market conditions for warranty rules and adapt central Warranty regulation in cooperation with legal department.
  • Assist in the verification and preparation of the warranty labour rate recalculation.

Supervision over market situation

  • Verify local market conditions for warranty rules and adapt central Warranty regulation in cooperation with legal department.
  • Assist in the verification and preparation of the warranty labour rate recalculation.

Cooperation with the dealer network:

  • Implement service programs introduced by the OEM.
  • Support for courtesy car program reimbursement.
  • Prepare goodwill applications to OEM.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS:

  • Minimum 5 years of experience in automotive sector

  • Strong experience in the automotive industry, preferably in Aftersales Technical

  • SEP licenses and relevant qualifications to operate electric cars, if the company offers an HV vehicle

  • Customer and business orientation

    Ability to self-learn

    Excellent communication and analytical skills

    Reliable, flexible, precise and motivated personality

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