Process Lead, Client Intelligence

• Kazimierza Wielkiego no. 3 3rd & 4th Floor, WROCLAW, PL, 50-077; WROCLAW
• DATA AND AI
• 10606
• Band B
• Ania Marciniak

Process Lead, Client Intelligence

Wroclaw, Poland

The Client Intelligence Team is part of the Reinsurance Strategic Team organization, works as a strategic and research analytical Team supporting in executing the Client Management, Broker Management, Marketing and Underwriting strategy. You will be part of the team which will support the execution of the underwriting strategy and strategic projects for Reinsurance segment. The Process Lead plays a key role in ensuring that the Client Intelligence team goals are achieved on Client Management, Broker Management, Data strategy and key strategic research. The role involves working as part of a team, collaborating, coordinating, and supporting the Senior Manager of Client Intelligence Team. The role requires a proven ability of project management, change management and stakeholder management.

What you'll be DOING

What will your essential responsibilities include?

• Working as a leader of the project team to deliver a range of high-value analytics projects.

• Understand the relevant data from our systems and carries out all required data analysis.

• Gathering requirements from internal/external sources to perform decision making analytics/insights.

• Collaborates with other teams (within AXA XL and AXA Group) to provide best possible analytical solutions & product solutions to internal stakeholders and colleagues.
• Performs analysis (using SQL queries, Qlik, PowerBI) to create high quality and visually rich analytics depending on the specific task.
• Develops tools based on stakeholder requirements this can also be leveraged by other teams / regions.
• Shares the BI & Visualization best practices with colleagues across the organization.
• Analyze data to understand data limitations, improve data quality and actively contribute to data quality improvement efforts including User acceptance testing (UAT).
• Supports the overall roadmap for Reinsurance Data quality.

• Creates a positive team culture promoting transparency, ownership, and collaboration.

• Works with the Senior Manager to leverage Team's capabilities and build team footprint across the organization.

• Supports Management Functions with preparing project plans, project updates, steering committee reports etc.
• Conducts root cause analysis to identify and understand issues and present potential solutions.
• Works with Reinsurance Strategic Director, Senior Manager, Segment leaders and others with the organization to address process / technology issues.
• Works on various cross functional and cross regional projects.
• Contributes to the Client Management strategy by working with Underwriters in developing a strategic account plan for AXA XL key clients, including a client overview, stakeholder analysis, client engagement plan and growth strategy.
• Reviews the desk research on client, market and broker analysis provided by the team before being presented to the Senior Stakeholders.
• Works with key underwriters, product leaders, executives on building a cohesive view of key clients and brokers. This includes attending key client advocate / underwriting internal meetings.
• Supports the implementation of Client focused tools - customer relationship management tools (CRM - Salesforce) and Data Analytics tools throughout the business.

You will report to Senior Manager of Client Intelligence, Reinsurance.

What you will BRING

We're looking for someone who has these abilities and skills:

• Master's degree preferred and experience in insurance with a focus on Client, Broker Management, (Re)insurance operations
• Outstanding consulting / project experience.
• Ability to work independently and think creatively is essential.
• Excellent Time management.
• Demonstrate outstanding leadership, communication and influencing skills
• Experience in a project delivery environment (Project management certification - Six Sigma / Prince).
• CII certification (ALMI / ALMI2).
• Experience with QlikView (or similar BI tools), Data Mining and basic statistics concepts. Expert knowledge of Power Bi, Power Apps environment with practical experience.
• Certification in Change Management and Project Management
• Proactive problem-solving, analytical, and decision-making skills combined with a work ethic
• Sound understanding of underwriting analysis & management, financial planning, and reporting

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see