Service Desk Agent with German and English

7 dni temu


Wroclaw Metropolitan Area, Polska Hemmersbach Pełny etat 26 400 zł - 44 320 zł rocznie

Role:Remotely connect with end-users to provide L1 support via phone or email in a timely mannerAnalyze and troubleshoot basic technical problems and implement correct resolutionsReview customer feedback related to customer entitlement and case management and analyze the relevant statisticsRequirements:Experience in IT technical supportC1 in German & EnglishGood knowledge of the ticketing toolCustomer orientationGreat communication skills and a team-player attitude - team work is dream workWillingness to work in shifts between 7 am - 8 pm (8 h) from the office in WrocławBenefits:Buddy programCompany eventsFood Allowance --> Net AllowanceHealth/ Medical insuranceLife insuranceOnboarding programShuttle BusSport allowances/ CompensationBe part of UsHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.



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