Senior Account Manager

Company DescriptionAUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the rideJob Description

The purpose of the Senior Marketplace Account Manager role is to drive substantial growth and success for medium to large accounts within AUTODOC's automotive product marketplace. This role involves developing and managing strategic customer relationships, utilizing data-driven insights to influence business decisions, and leading initiatives that enhance seller satisfaction and business performance. The Senior Marketplace Account Manager acts as an advocate for sellers internally, ensuring their needs are met and exceeded, while also contributing to the continuous improvement of AUTODOC's product offerings.

Key responsibilities:

• Strategic Account Management: Own and manage all facets of the account management process for medium to large accounts, building and maintaining strategic relationships with key customers.

• Seller Advocacy and Support: Act as the voice of the seller internally, ensuring their needs and concerns are addressed promptly and accurately. Provide high-level support and strategic guidance to sellers to help them succeed.

• Business Operations and Performance Analysis: Utilize tools, systems, and processes to drive results across the seller lifecycle. Analyze key metrics and use data-driven insights to make informed business decisions and improve seller performance.

• Product Expertise and Improvement: Exhibit deep knowledge of AUTODOC's product offerings and the broader ecosystem. Identify product bugs, high-severity events, and feature enhancements, driving resolution and contributing to product development based on seller and customer feedback.

• Competitive Analysis and Growth: Conduct deep dives on seller issues and the competitive landscape, delivering recommendations to improve seller and customer engagement and grow the business. Develop and implement seller-specific account plans.

• Mentorship and Team Development: Serve as a mentor to colleagues, providing guidance and support to help grow their skills and capabilities. Offer regular feedback and create opportunities for professional development.

Requirements:

• 4+ years of experience in a similar role/area

• Fluent English and German (Fluency in any other EU language is a plus (French, Italian, Spanish, and Swedish especially)

• Relevant working experience in e-Commerce

• Relevant working experience in Sales and/or Account Management

• Familiarity with CRMs (HubSpot), Seller Portal tools and platforms is a plus

• Previous experience in Seller Onboarding or Support is a plus

• Self-motivated, results-driven, and autonomous with strong leadership qualities

• Analytical, strategic thinker with excellent problem-solving abilities

• Detail-oriented, well-organized, and efficient in managing tasks and processes

• Strong communication and interpersonal skills, effective with stakeholders

• Seller-centric mindset, excellent at advocating and supporting seller needs

• Bachelor's Degree (Business Administration, Marketing, Commerce, or a related field)

What do we offer?

• Competitive salaries based on your professional experience

• Fast growing international company with stable employment

• Annual vacation of 22 working days and 1 additional day off on your birthday

• Meals Allowance

• Healthcare Insurance

• Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions

• AUTODOC Corporate Discount (1,080 Euros per annum) to order parts for their own use at special discounted rates

• Retail discounts of up to 75% on travel, technology, fashion and much more

• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching

• Free English and German language classes

• Referral Program with attractive incentives

• Flexible working hours and hybrid work

Join us today and let's create a success story together

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