GBS SMB Support Specialist

5 dni temu

PL WROCLAW GLOBAL BUSINESS SERVICES GBS PLWCW UPS Pełny etat 42 000 USD - 63 000 USD rocznie

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The GBS SMB Support Specialist provides essential administrative support to the UPS Sales Force in the United States, focusing on the onboarding of new customers. This role ensures a smooth and efficient onboarding experience, allowing Sales representatives to concentrate on strategic selling activities. The position plays a key role in enhancing sales effectiveness and delivering a best-in-class customer experience.

His/Her role is to:

  • Support Sales Force in Customer Onboarding activities

  • Take ownership of the administrative side of the project (organize and moderate internal calls, involve UPS Subject Matter Experts if needed, follow up with requestor on work progress etc.)

  • Ensuring best in class Customer Experience

We expect from applicants:

  • Fluent in English (written and spoken)

  • Excellent interpersonal, written and verbal communication skills

  • High competency with MS Office

  • Organized, flexible with attention devoted to timelines and quality of task performed

  • Team player but able to work independently

  • Ability to understand customer situation and requirements as well as UPS needs

  • Positive attitude

  • Available to work during US business hours (2 PM – 10 PM CET)

  • At least 6 months employment track at current position in UPS (for internal candidates only)

Benefits: 

  • Stable employment based on an employment contract 

  • Social benefit package (including sport package, life insurance, health care, pension scheme, co-financing of corrective glasses, additional social benefits) 

  • Wellbeing program – access to a platform of emotional support and coaching for our employees and their families 

  • Access to a training platform enabling the development of various competences 

  • Full training and support of the team after the implementation period 

  • Equipment for work 

  • Gaining valuable professional experience in an international environment 

  • Using foreign language in daily business contacts 

  • Employee referral program 

  • Possibility to get involved and develop your passions by participating in employee committees (charity initiatives, sports committee, employee newsletter, etc.) 

Before proceeding with the recruitment process, please familiarize yourself with the procedure at the following link:  


Employee Type:
 

Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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