Desktop Engineer Freelance IT Network Support

24 godzin temu

Warsaw Metropolitan Area, Polska Beryl Technologies Pełny etat

We are seeking a skilled and motivated
Freelance IT & Desktop Support Engineer
to support
dispatch-based onsite tasks
. This role is not a permanent employment but a
contractual/freelance opportunity
, where tasks will be assigned on an hourly, half-day, or daily basis, depending on the requirement. The engineer will provide onsite IT and networking support for end-users, servers, and infrastructure in coordination with remote teams.

Key Responsibilities

  • Provide
    L1 & L2 onsite desktop and end-user IT support
    (hardware, software, applications, peripherals).
  • Perform
    server/rack hardware installation, upgrades, and replacements
    (HDD, RAM, NICs, etc.).
  • Deliver
    "hands & eyes" support
    for Routers, Switches, Firewalls, and other network devices under remote team guidance.
  • Troubleshoot and resolve LAN/Wi-Fi, DHCP, DNS, IP addressing, subnetting, and Ethernet configuration issues.
  • Support Windows Servers, Active Directory, and user accounts.
  • Assist in incident, change, and release management as per ITIL best practices.
  • Provide support for mobile devices (Windows, iOS, Android, Blackberry) and third-party applications.
  • Maintain
    ticketing updates, onsite documentation, and IT asset handling
    .
  • Collaborate with internal teams, vendors, and clients to ensure timely resolution.
  • Conduct
    preventive maintenance
    and report improvements for IT operations.

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