Senior UI/UX Designer

GENERAL SUMMARY OF POSITION

Reporting to the Senior Product Owner, the Senior UI/UX designer is responsible for creating the end-to-end user experience of , ensuring it delivers a premium, consistent, and high performing experience for customers worldwide.

This is a hybrid UX role for a senior designer who thrives at the intersection of strategy and execution\: driving a clear UX vision, maintaining a robust design system, and delivering user centered solutions that are grounded in insight and measurable results.

You'll lead the entire UX lifecycle\: uncovering deep user needs through qualitative and quantitative research, translating insights into intuitive journeys and scalable design patterns, and collaborating closely with product, content, development, and regional teams to implement and optimize features that drive conversion and customer satisfaction.

This role requires expert-level experience with UX research and design methodologies, conversion tactics, and design systems, combined with strong project management skills and the ability to influence stakeholders and guide cross-functional teams toward a shared UX vision.

If you're passionate about crafting meaningful digital experiences at scale, and enjoy working strategically while staying hands-on\: we'd love to meet you.

RESPONSIBILITIES & SPECIFIC ACCOUNTABILITIES

• Plan, conduct, and synthesize user research, analyze customer behavior, monitor digital trends, and benchmark competitors to generate actionable insights. 

• Develop and maintain a scalable, component-based design system, promoting consistency and efficiency across all digital touchpoints. 

• Design and prototype user-centered solutions, including wireframes, customer journeys, and new feature concepts that address user needs and business objectives. 

• Own and maintain the website's information architecture, ensuring clear navigation and intuitive user flows across global and regional pages. 

• Lead the end-to-end implementation of UX improvements, from ideation through hand-off to development and content teams, ensuring high-quality execution. 

• Act as a UX ambassador, advocating for best practices and educating stakeholders across regions and teams to foster buy-in and collaboration throughout the project lifecycle. 

• Monitor and analyze website performance, identifying usability issues, prioritizing enhancements, and designing experiments and A/B tests to optimize conversion and engagement. 

• Prepare and deliver presentations and reports to senior leaders, communicating insights, proposed improvements, and performance outcomes. 

• Stay current with industry trends, tools, and methods, continuously bringing fresh ideas and inspiration to elevate the user experience.

KEY POSITION REQUIREMENT

Education\: 

• Master's degree in Human-Computer Interaction, Digital Media, Interaction Design, or a related field — or equivalent proven experience

Experience

• Minimum 5+ years in UX design, with at least 2 years in a senior role. 

• Deep expertise in UX design methodologies\: jobs-to-be-done framework, customer journey mapping, user stories, wireframes, prototyping, and information architecture. 

• Demonstrated ability to analyze online user behavior and translate data into actionable insights and design improvements. 

• Skilled in creating clear briefings for design and development teams.

• Proven experience developing and maintaining a scalable design system for digital platforms.

Skills & Attributes

• A digital native with a genuine passion for user experience, design thinking, and continuous learning.
• A strong advocate for the user, balancing user needs with business objectives to deliver smart, elegant solutions. 
• Confident communicator, comfortable engaging with users and stakeholders to uncover insights and challenge assumptions. 
• Analytical and detail-oriented, with a data-driven mindset and a bias for action. 
• Proven stakeholder management and influencing skills, able to align cross-functional and cross-regional teams. 

• Proficient in industry-standard design tools (e.g., Figma, Adobe XD) and experienced working in agile, cross-functional teams.

Additional Information

• Quarterly international travel may be required to support workshops, stakeholder alignment, or on-site user research.