Support Consultant

At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

Main purpose of the role & responsibilities in the business:  
As a Workday PTA Support Consultant, you'll be part of a dynamic team dedicated to providing ongoing support for our global Pay Transparency Analyzer customers. Your focus will be on ensuring customers realise continuous value from their PTA solution by delivering configuration, troubleshooting, and advisory support to help them adopt, optimise, and maintain the system in line with their business needs.

You'll take ownership of customer requests, manage updates in line with SLAs, and resolve issues while advising on best practices to drive adoption and solution optimisation.

This role blends customer-facing consulting with both technical and functional support, requiring close collaboration with clients and internal teams.

In addition, you'll contribute to internal knowledge sharing and support the continued enhancement of the PTA solution.

Key Responsibilities 

• Provide configuration, troubleshooting, and advisory support to customers post-deployment. 

• Deliver services within agreed SLAs, ensuring high customer satisfaction. 

• Manage and prioritise incoming requests, identifying root causes and resolving issues effectively. 

• Support recurring releases and deployments, helping customers adopt new features and updates. 

• Participate in customer workshops and calls, helping to gather and refine requirements. 

• Work collaboratively across internal delivery teams and external stakeholders. 

• Create documentation and knowledge articles to support internal learning and customer self-service. 

• Support and mentor junior consultants, contributing to team development and knowledge sharing. 

Required Skills and Experience 

• Strong customer focus and proven experience in a customer-facing or role. 

• Ability to present solutions, participate in workshops, and explain functionality clearly to a non-technical audience. 

• Previous experience configuring or supporting HRIT systems.

• A proactive, solutions-oriented mindset, with a desire to continuously learn and grow. 

• Ability to manage competing priorities and resolve issues independently. 

• Clear and empathetic communication skills in English both written and verbal. 

• Comfortable working remotely in distributed teams, and capable of delivering high-quality work with minimal supervision. 

• Familiarity with service management principles, including issue tracking and escalation practices. 

Desirable Skills 

• Workday certification in PTA, HCM, Payroll, or Financials. 

• Professional qualifications or certifications in project management, service management (e.g. ITIL), or consulting. 

• Experience with release planning, testing cycles, and change management processes. 

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.   We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.   We also believe every candidate deserves a level playing field. 

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. 

We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.