Junior L1 Banking Specialist with Italian

1 tydzień temu


Warszawa, Mazovia, Polska Tata Consultancy Services Pełny etat 24 000 € - 42 000 € rocznie

Your daily tasks:

  • Serving as the first point of contact for Business user seeking assistance on product and application related queries and issues
  • Providing Level 1 support & first-time resolution whenever possible within the pre defined timelines
  • Responsible for logging and classifying tickets and performing troubleshooting through diagnostic techniques and pertinent questions
  • Direct unresolved issues to the next level of support personnel
  • Taking ownership of incidents or escalations, including follow up
  • Follow-up and update relevant trackers and systems

Your attitudes we value:

  • Excellent spoken & written skills in Italian and English
  • At least a few months of working in a
    customer facing role
    handling user issues and queries
  • Working knowledge of ticketing tool such as ServiceNow is an advantage
  • Good understanding of Banking domain
  • Ability to create SOP manuals for day to day operations
  • Excellent problem-solving skills and documentation skills
  • Effective professional working relationships with co-workers and clients

Our offer:

  • Competitive salary with annual salary reviews
  • Hybrid working model (2 days in the office, 3 days remote per week)
  • Opportunity to use foreign languages and the newest technologies on a daily basis
  • Indefinite period employment contract after probation period
  • Access to
    MyBenefit
    platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
  • Sport's card
    (Multisport)
  • Private medical care for you and your family
    (Enel-Med)
  • Private life insurance
  • Access to wide range of learning & development platforms
  • Discounted theatre tickets
  • Work in a multicultural environment


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