Junior L1 Banking Specialist with Italian
1 tydzień temu
Your daily tasks:
- Serving as the first point of contact for Business user seeking assistance on product and application related queries and issues
- Providing Level 1 support & first-time resolution whenever possible within the pre defined timelines
- Responsible for logging and classifying tickets and performing troubleshooting through diagnostic techniques and pertinent questions
- Direct unresolved issues to the next level of support personnel
- Taking ownership of incidents or escalations, including follow up
- Follow-up and update relevant trackers and systems
Your attitudes we value:
- Excellent spoken & written skills in Italian and English
- At least a few months of working in a
customer facing role
handling user issues and queries - Working knowledge of ticketing tool such as ServiceNow is an advantage
- Good understanding of Banking domain
- Ability to create SOP manuals for day to day operations
- Excellent problem-solving skills and documentation skills
- Effective professional working relationships with co-workers and clients
Our offer:
- Competitive salary with annual salary reviews
- Hybrid working model (2 days in the office, 3 days remote per week)
- Opportunity to use foreign languages and the newest technologies on a daily basis
- Indefinite period employment contract after probation period
- Access to
MyBenefit
platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.) - Sport's card
(Multisport) - Private medical care for you and your family
(Enel-Med) - Private life insurance
- Access to wide range of learning & development platforms
- Discounted theatre tickets
- Work in a multicultural environment
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