Client Service Officer

1 tydzień temu

Warszawa, Mazovia, Polska Citi Pełny etat 40 000 zł - 80 000 zł rocznie

In 2002, Citi established its regional Commercial Cards business to cater to the ever-growing needs of its clients, providing travel, B2B and virtual card solutions. The regional EMEA business now covers more than 550 corporate clients, 45 markets with significant further expansion underway.

The main responsibility for client service officer is to maintain, strengthen and grow the ongoing relationship with EMEA based Commercial Card Clients following set up by the implementation and provide a single point of contact for client queries and concerns. 

Responsibilities: 

  • Day-to-day issue resolution with key contacts at the client's organization with an emphasis on resolving the root causes of any issues
  • Influence clients to ensure that their program operates optimally for both the customer's organization and Citi
  • Taking ownership of issues and coordinating fast resolution
  • Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
  • Client communication: organize conference calls resulting in action plans; prepare business reviews in collaboration with global service manager/ account manager

Requirements:

  • Proficiency in English
  • Fluency in one of the following European languages (German or French) will be an asset
  • A minimum of 1 year of experience in business-to-business customer service, account management or sales
  • Good presentation & communication skills
  • Clearly articulate, with effective speaking and writing skills
  • Business maturity which results in gaining/maintaining credibility and respect with senior contacts at the client
  • Strong MS Office and system skills

What we Offer:

  • Competitive salary connected with annual salary review and discretionary annual performance bonus
  • Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
  • Hybrid model of work – from modern offices and from home, flexible working hours
  • Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
  • Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
  • Unlimited development opportunities within Citi global network.
  • Exposure to a wide range of internal stakeholders as well as to senior management

#LI-EŁ1

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

  • Client Service Officer with German or French

    2 dni temu

    Warszawa, Mazovia, Polska Citi Pełny etat

    In 2002, Citi established its regional Commercial Cards business to cater to the ever-growing needs of its clients, providing travel, B2B and virtual card solutions. The regional EMEA business now covers more than 550 corporate clients, 45 markets with significant further expansion underway.The main responsibility for client service officer is to maintain,...

  • Client Service Officer with German or French

    2 dni temu

    Warszawa, Mazovia, Polska Citi Pełny etat

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewIn 2002, Citi established its regional Commercial Cards business to...

  • Client Facilitation Officer

    1 tydzień temu

    Warszawa, Mazovia, Polska Societe Generale Pełny etat 30 000 zł - 60 000 zł rocznie

    Reference 25000P12ResponsibilitiesAs a Client Facilitation Officer in KYC, you will act as the main point of contact for clients and internal partners during the KYC periodic review process. You will ensure transparency, support regulatory compliance, and enhance customer satisfaction by coordinating and facilitating all steps of the review. This role offers...

  • Client Service Officer with Czech/Slovakian language

    1 tydzień temu

    Warszawa, Mazovia, Polska Citi Pełny etat 45 000 zł - 55 000 zł rocznie

    The overall objective of this role is to address external customer issues and provide ongoing customer support. The team is looking for a dynamic individual with exceptional customer service skills who will provide resolutions and support to the Corporate client segment across Czech/Slovakia.What You Will DoEnsure customer inquiries are responded in an...

  • Customer Service Officer

    2 dni temu

    Warszawa, Mazovia, Polska Nitto EMEA Pełny etat

    Nitto EMEA is much more than just a company. We aspire to be a top irreplaceable Environmental, Social, and Governance (ESG) leader. To achieve this, we can count on our uniqueness to make a difference and anticipate change.Our journey is marked by long-term engagement with our stakeholders, built on a foundation of trust. We envision a sustainable ecosystem...

  • Global Client Service Manager

    1 tydzień temu

    Warszawa, Mazovia, Polska myGwork - LGBTQ+ Business Community Pełny etat 150 000 zł - 170 000 zł rocznie

    This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job SummaryStandard Chartered support client business across Asia, Middle East and Africa providing Cash Management and Trade services incorporating ecosystem,...

  • Junior PV Officer/PV Officer

    6 dni temu

    Warszawa, Mazovia, Polska Ergomed Pełny etat

    Company Description We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs...

  • Junior PV Officer/PV Officer

    6 dni temu

    Warszawa, Mazovia, Polska PrimeVigilance Pełny etat

    Company DescriptionWe are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs...

  • Client Service Specialist

    1 tydzień temu

    Warszawa, Mazovia, Polska P2P. org Pełny etat 30 000 € - 70 500 € rocznie

    is the largest institutional staking provider with a TVL of over $10B and a market share exceeding 20% in restaking.We are continually focused on researching and improving our infrastructure to extract maximum APR while enhancing security. For instance, in ETH and SOL, our NRR is on average 10% higher than the market, and in DOT, it's 20% higher.We also...

  • Chief Operating Officer

    1 tydzień temu

    Warszawa, Mazovia, Polska Evotym Pełny etat 120 000 zł - 180 000 zł rocznie

    About The ClientOur client is a growing European fintech company operating in the payments and transaction processing sector. The company connects crypto and wire transfers within a dynamic ecosystem that includes partner networks, account management teams, and agents. With offices across Europe and Asia, the company is now entering a phase of process...