IT Helpdesk

About SpotOn
 
We're not just building restaurant tech—we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In's Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you. Helpdesk Technicians support SpotOn Employees and Contractors requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. The major portion of the day is spent addressing tickets. Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned.
 
On a daily basis, you will:

• Keep regular office hours in assigned SpotOn office
• Handling tickets for tasks such as:
  • User administration (onboarding, offboarding, changes, resets, unlocks, etc)
  • Desktop support (hardware, software, imaging and services)
  • Licensing (provisioning and deprovisioning)
  • Assigning hardware, testing, provisioning, and shipping to employees and contractors
  • Enrolling computers in security devices (e.g. MDM, EDR, etc.)
  • Receiving returned equipment, performing diagnostics, image and and submit for repair as needed
  • Diagnose shipping issues (e.g. delayed or damaged) that arise and work to solve them
• Auditing (Users and Accounts)

What skill are we searching for?

• 1 year in similar Helpdesk role or 2 years in technical support
• 1 year with Google Apps for Business or similar service
• 1 year with Okta or similar service
• High school diploma
• Basic Knowledge of Okta User/Group Management
• Basic Knowledge of Google Workspace User/Group Management/Administration
• Basic Knowledge of Macintosh and Windows Configuration and Administration
• Moderate Skill in Troubleshooting Desktop Hardware
• Basic Skill in Upgrading and basic repair of PC hardware
• Basic Knowledge with Networking Technologies
• Basic Knowledge in VoIP Softphone and Telephony Services
• Good US English verbal and written communication skills (multi-lingual preferred)

Here's a bit about what we have to offer:

• Competitive pay: PLN gross on CoE
• Training budget 3500 PLN gross per year.
• Access to e-learning platforms (O'Reilly).
• Fully paid private healthcare in LuxMed.
• Access to the Worksmile platform with a monthly top-up.
• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week.
• Group English classes with a native speaker.
• Equipment: Macbook Air, monitor and a keyboard & mouse set.
• New, modern, bright and comfortable office space in the city centre.
• A lot of free parking spots around the office.
• Access to the company's library.
• Great working atmosphere.
• Chill out room with a PlayStation, and mini gym.
• Free snacks and beverages in a kitchen.
• Company parties and social activities.
• Employee referral program.
• Relocation Package within Poland.

The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, Kraków, e-mail address:
poland- We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website:

Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, Kraków; adres e-mail do kontaktu:
poland- Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie:

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SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.

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