Support Engineer

6 dni temu

Remote Poland Data Direct Networks Pełny etat 80 000 zł - 120 000 zł rocznie


Overview

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC 

  

"The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments" - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA 

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. 

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. 

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. 



Job Description

As a Sr Designated Support Engineer at DDN Storage, you will be responsible for delivering the "premier experience" for DDN's most demanding customers.  We're looking for team members who bring both deep technical knowledge and a dedication to customer intimacy to deliver a world-class support experience.

The essential duties and responsibilities include but are not limited to: 

Provide premier service and support to DDN's largest and most critical customersEmploy multiple communication channels (phone, chat, physical and virtual meetings, cases, etc) to understand customer needs, develop trustworthy relationships, and exceed customer expectationsWork directly with customer technical staff to solve issues with sense of urgency, at times managing competing prioritiesCreate test plans and procedures for customer upgrades and maintenanceWork with DDN Product Engineering to drive product enhancements based on customer use and feedback (bug fixes, features, documentation)Work with DDN Education on training engagements and opportunities for improvementHelp develop and maintain internal support tools (SW)Occasional travel and on-site workParticipate in on-call rotations with short response times

This employee must have considerable knowledge operating and/or supporting high-speed, large scale distributed storage solutions, ideally multi-protocol environments covering POSIX, block, and object storage (e.g., S3 compliant).

Minimum Requirements:

Must have 7+ years' experience in a similar technical role supporting production environmentsExperience supporting solutions post-saleProven in-depth technical knowledge and problem analysis skillsExcellent customer interfacing skillsSolutions orientated with an aptitude from analytical thinking and problem solvingProven skills and a solid team playerGood verbal and written communication skills (English, second language beneficial)Must be comfortable leading technical conversations with customers to drive problem resolution

Essential Technical Requirements:

7+ years of experience working with S3-compliant object storage or similar technologies A demonstrable understanding of storage system data protection mechanisms (e.g., Erasure Coding)Strong knowledge of Linux, and TCP/IP- and Infiniband-based high speed networking Strong knowledge of RDMA enabled networks (e.g., Infiniband, RoCE)

Preferred Technical Requirements:

Experience with multi-protocol storage systems (block, parallel POSIX, S3, CEPH, etc)Experience with Lustre or other parallel file system at scaleExperience managing multi-tenant storage environmentsExperience with Prometheus, Grafana, and Log AggregationExperience with Kubernetes or other container orchestration technologies Experience with Docker ComposeExperience with SparkExperience working with AI pipelines and technologiesExperience developing administrative scripts in Python, Perl, Bash, or similar languageExperience working with file transfer (e.g., SFTP, RSYNC, FTP) and NAS protocols (NFS, CIFS)Experience working with authentication protocols (LDAP, OAuth2/OIDC, Kerberos, SAML)Experience working with network discovery and diagnostic tools (e.g. LLDP, tcpdump, Wireshark)

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