Technical Support Analyst
2 tygodni temu
Position Title: Technical Support Analyst
Area: IOS
Location: Málaga
Description
Position Title: Technical Support Analyst
Division/Soc: SCIB Global
Area: IOS
Location: Málaga
WHAT YOU WILL BE DOING
As a Technical Support Analyst your tasks and goals will include
• Technical Level 0 and 1 support of the global SCIB platform both onsite and remote.
• Reception, prioritization, investigation, escalation and resolution of incidents.
• Critical Alerts monitoring.
• Rising and follow up of continuous improvement plans for batch and online.
• Continuous collaboration with second-level teams and suppliers.
• Monitoring of metrics in order to improve and detect their deterioration.
• Communication with users being the only communication link with Business at times.
• Knowledge of monitoring applications
• Experience in ITIL framework
• Management and resolution of incidents and requests through Service Now.
EXPERIENCE
• 0-3 years of experience in relevant fields.
EDUCATION
• Degree in Computer Science
SKILLS & KNOWLEDGE
Techniques:
• Technical knowledge on the configuration and structure of SCIB platforms,
• Technical knowledge of incident flows and product production start-up.
Knowledge:
• Indispensable basic knowledge of wholesale banking and financial products.
• Indispensable English B2
• Desirable knowledge of Python, Elastic Search, Openshit, Appian, API Connect, Oracle, MySQL, PowerBI, …etc.
Other:
• Work under stressful situations
• Teamwork
• Adaptation to change
• Guards availability
• Travel availability
• Ability to provide remote support (different geographies)
• With initiative, communication skills
• Results oriented
-
Mainframe Technical Support Analyst
5 dni temu
Warszawa, Mazovia, Polska BMC Software Pełny etatBasic InformationJob NameStaff Specialist Technical Supp Analyst - PolandCountryPolandStateNACityWarsawDate Published17-Jul-2025Job ID46087TravelYou may occasionally be required to travel for businessLooking for details about our benefits?Description and RequirementsBMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than...
-
Technical Support Analyst
1 tydzień temu
Warszawa, Mazovia, Polska BMC Software Pełny etatDescription and Requirements"At BMC trust is not just a word - it's a way of life"HybridDescription and Requirements"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to...
-
Mainframe Technical Support Analyst
5 dni temu
Warszawa, Mazovia, Polska BMC Software Pełny etatDescription and Requirements"At BMC trust is not just a word - it's a way of life"HybridDescription and RequirementsBMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC...
-
Technical Support Delivery Analyst
7 dni temu
Warszawa, Mazovia, Polska Workday Pełny etatYour work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel...
-
Analyst, Technical Solutions
1 tydzień temu
Warszawa, Mazovia, Polska Visa Pełny etatCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
-
Support Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Amelco Limited Pełny etatBased in: Warsaw – the Nest office at Piękna 49 / hybridSalary bands: pln per day on B2BWe are a gaming and gambling solution software provider and industry leader in USA, UK and Europe. Our partnership with global Gaming Companies has resulted in the development of cutting-edge technical platforms incorporating sportsbook, lottery, casino, virtual and...
-
IT Support Analyst
34 minut temu
Warszawa, Mazovia, Polska Lovisa Pełny etatLovisa is fast-fashion RetailLovisa is global, and its growth is infectiously energeticSee us at The RoleIT Support Analyst provide Level 1 and technical support for Lovisa Stores, Support Centres, and Warehouses. The Team maintain hardware, server/network infrastructure, PCs, and peripherals, while ensuring IT security and assisting with new store setups....
-
Technical Asset Management Analyst
39 minut temu
Warszawa, Mazovia, Polska R Renewables Pełny etatR.Poweris one of the leading renewable energy developers in Central and Eastern Europe. We focus on large-scale photovoltaic (PV) and energy storage projects, supporting the energy transition with modern, safe, and efficient engineering solutions.We are currently looking for an experiencedTechnical Asset Management Analystto join our...
-
Technical Support Engineer
2 tygodni temu
Warszawa, Mazovia, Polska Microsoft Pełny etatResponse and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional...
-
Technical Delivery Support Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Workday Pełny etatYour work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel...