Technical Support Analyst

2 tygodni temu


Warszawa, Mazovia, Polska Axiom Software Solutions Limited Pełny etat

Position Title: Technical Support Analyst

Area: IOS

Location: Málaga

Description

Position Title: Technical Support Analyst

Division/Soc: SCIB Global

Area: IOS

Location: Málaga

WHAT YOU WILL BE DOING

As a Technical Support Analyst your tasks and goals will include


• Technical Level 0 and 1 support of the global SCIB platform both onsite and remote.


• Reception, prioritization, investigation, escalation and resolution of incidents.


• Critical Alerts monitoring.


• Rising and follow up of continuous improvement plans for batch and online.


• Continuous collaboration with second-level teams and suppliers.


• Monitoring of metrics in order to improve and detect their deterioration.


• Communication with users being the only communication link with Business at times.


• Knowledge of monitoring applications


• Experience in ITIL framework


• Management and resolution of incidents and requests through Service Now.

EXPERIENCE


• 0-3 years of experience in relevant fields.

EDUCATION


• Degree in Computer Science

SKILLS & KNOWLEDGE

Techniques:


• Technical knowledge on the configuration and structure of SCIB platforms,


• Technical knowledge of incident flows and product production start-up.

Knowledge:


• Indispensable basic knowledge of wholesale banking and financial products.


• Indispensable English B2


• Desirable knowledge of Python, Elastic Search, Openshit, Appian, API Connect, Oracle, MySQL, PowerBI, …etc.

Other:


• Work under stressful situations


• Teamwork


• Adaptation to change


• Guards availability


• Travel availability


• Ability to provide remote support (different geographies)


• With initiative, communication skills


• Results oriented



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