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1 dzień temu

Łódź, Łódź Voivodeship, Polska Infosys Poland Pełny etat

Infosys Poland sp. z. o. o. LodzWe are looking for a candidate with:Knowledge of Polish/English/German at least B2 levelAt least 6 months' work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S OS (Windows 10,11), Browsers, MS Office suiteExperience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Basic networking knowledge and VPN troubleshootingStrong customer-oriented attitudeYour key activities:To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.Update incidents with detailed and relevant information in a timely and effective manner;Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;Escalate an incident or troubleshoot tickets according to the company escalation processes;Ensure Customer Service Level Agreements are met or exceeded;Respond to customer enquiries in a timely and efficient manner;Ensure appropriate documentation of the interaction on the customer's account in the prescribed formatEnsure customer/user confidentiality and data protection at all timesYou can expect from us:Performance bonus twice a yearEmployee referral program bonusOpportunity for professional growth through internal movement (horizontal or vertical), group internal trainings online and onsiteAccess to training platform (self-learning), domain/soft/technical skills trainingPossibility to use German language on a daily basisPrivate medical care at Medicover (with possible extension to family members)Reimbursement of Multisport card or points on MyBenefit platformAttractive group insuranceAccess to well-being platform, opportunity to take advantage of free meetings with a psychologistStable employment based on an employment contractNo trial period in the contractIT equipment is providedAdditional social bonusesOpportunity to participate in charity, sports and well-being eventsRotation shifts within: 6:30-18:30Remote work within PolandRecruitment stages:CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback

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