L1 IT Service Desk Analyst with German
6 dni temu
Infosys Poland sp. z. o. o. LodzWe are looking for a candidate with:Knowledge of Polish/English/German at least B2 levelAt least 6 months' work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S OS (Windows 10,11), Browsers, MS Office suiteExperience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Basic networking knowledge and VPN troubleshootingStrong customer-oriented attitudeYour key activities:To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.Update incidents with detailed and relevant information in a timely and effective manner;Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;Escalate an incident or troubleshoot tickets according to the company escalation processes;Ensure Customer Service Level Agreements are met or exceeded;Respond to customer enquiries in a timely and efficient manner;Ensure appropriate documentation of the interaction on the customer's account in the prescribed formatEnsure customer/user confidentiality and data protection at all timesYou can expect from us:Performance bonus twice a yearEmployee referral program bonusOpportunity for professional growth through internal movement (horizontal or vertical), group internal trainings online and onsiteAccess to training platform (self-learning), domain/soft/technical skills trainingPossibility to use German language on a daily basisPrivate medical care at Medicover (with possible extension to family members)Reimbursement of Multisport card or points on MyBenefit platformAttractive group insuranceAccess to well-being platform, opportunity to take advantage of free meetings with a psychologistStable employment based on an employment contractNo trial period in the contractIT equipment is providedAdditional social bonusesOpportunity to participate in charity, sports and well-being eventsRotation shifts within: 6:30-18:30Remote work within PolandRecruitment stages:CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback
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Łódź, Łódź Voivodeship, Polska Infosys Poland Pełny etat 30 000 zł - 60 000 zł rocznieInfosys Poland sp. z. o. o. LodzWe are looking for a candidate with:Knowledge of English and French and Polish at C1 level (essential for client communication purposes)At least 1 year of work experience in Service Desk / Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support / Small Forms etc.Intermediate...
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Płatny staż w dziale Service Desk
4 dni temu
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Customer Service Specialist with German
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Łódź, Łódź Voivodeship, Polska Bosch Polska Pełny etat 15 000 zł - 20 000 zł rocznieW Bosch kształtujemy przyszłość, tworząc wysokiej jakości technologie i usługi, które wzbudzają entuzjazm i wzbogacają życie ludzi. Składamy naszym pracownikom obietnicę, której dotrzymujemy: razem rozwijamy się, cieszymy się pracą i wzajemnie się inspirujemyDołącz do płatnego stażu w dziale Service Desk w ŁodziNie musisz mieć...
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Łódź, Łódź Voivodeship, Polska Bosch Pełny etat 15 000 zł - 25 000 zł rocznieOpis firmyW Bosch kształtujemy przyszłość, tworząc wysokiej jakości technologie i usługi, które wzbudzają entuzjazm i wzbogacają życie ludzi. Składamy naszym pracownikom obietnicę, której dotrzymujemy: razem rozwijamy się, cieszymy się pracą i wzajemnie się inspirujemyOpis stanowiskaDołącz do płatnego stażu w dziale Service Desk w...
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Łódź, Łódź Voivodeship, Polska Dell Technologies Pełny etat 45 000 zł - 55 000 zł rocznieIT Technical Services Senior AnalystWhy do Dell Technologies customers remain Dell Technologies customers? It's because of our consistently high levels of customer service. Our IT Technical Analysis team is the focal point of this commitment. We provide technical support and training to PC and PC network users. Known for our versatility across the technical...
